yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

results-focused mortgage consultant eager to offer experience in driving business growth, building a large-scale client base, evaluating consumer needs, and providing world-class customer service, as well as strong background in analyzing business and systems efficiency, toward maximizing an employer s bottom-line.

 

profile of qualifications

 

         top performer who excels in evaluating financial criteria to optimize profits in coordination with lending goals.

         out-of-the-box thinker who offers core technical expertise to arrange mortgages between borrowers and lenders.

         integral leader who contributes supplemental experience in business and systems analysis to improve operations.

         excellent communicator who seamlessly interfaces among senior managers, peers, financial parties, and clientele.

         member of the canadian association of accredited mortgage professionals since 2009, and strictly adheres to the association s code of ethics upon conducting any and all business related to consumer mortgages.

         recently completed a rigorous ontario mortgage agent course from caamp / accha.

         fluent in russian.

 

key areas of expertise

 

consumer finance                    regulatory compliance                 project management                     data / statistical analysis

mortgage loan processes        client / business relations          process improvement                  business communications

loan program structuring       needs analysis / assessment      business plan development       short- / long-term planning

 

professional synopsis

 

 

         utilize broad scope of industry knowledge and dynamic business acumen to strategically steer the origination and processing of mortgage loans by accurately analyzing individual consumer needs, along with effectively structuring and selling loan programs to exceed revenue goals and ensure mutually satisfactory results among multiple parties.

         build profitable new relationships with consumers while maintaining valuable existing clientele, including proactively networking among business partners for referrals to generate sales for continued market dominance.

         submit all mortgage loan application files for underwriting approval and approved loan files to loan closers.

 

 

         led a targeted airline support system development project, including facilitating information sessions and delivering presentations to stakeholders; collaborating with business and technical teams; analyzing, designing, and documenting business requirements; and translating business requirements into detailed solutions.

 

 

         drove operations success by redesigning business processes to increase efficiency and effectiveness, along with improving an in-house order manager system s reliability, enhancing user capacity, and analyzing existing microsoft access-based databases to implement essential upgrades.

 

 

         contributed sharp analytical abilities toward determining business processes and information requirements, including evaluating processes and systems and fit between clients and prospective technologies, as well as planning key system improvements, investigating state-of-the-art software, and developing integral solutions.

 

 

         collaborated with a top-performing project team of business analysts to complete a business requirement analysis for vital statistics using rapid agile business system analysis, and developed solutions to information requirements.

resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

professional synopsis (continued)

 

 

         demonstrated solid communications and interpersonal relations talents toward delivering high-quality customer service, including courteously handling ticket booking, reservations, and sales, as well as resolving complaints.

         optimized organizational efficiency by compiling and recording information to assemble tickets for transmittal.

 

 

         expertly investigated and analyzed financial and service goals, and developed strategic business plans to represent and provide service as aeroflot cargo agent within the personal airport located in toronto, on, including managing traffic to ensure best possible quotations and processing air, ocean, and ground shipments within set deadlines.

         prepared required awb, bol, manifests, and invoices, and routed inbound / outbound shipments to destinations.

 

 

         planned and managed projects for a new waso travel branch, including determining and designing business processes and plans, collaborating with project teams to develop a website, preparing documents for online viewing and print, and coordinating design-related project documents (e.g. project / design specs, template handbooks).

         successfully expanded waso s travel branch from one employee to 16 within a short, six-month timeframe.

         evaluated and implemented expresslines charter systems for booking of airline seat reservations.

         maximized bottom-line results by researching market conditions in local, regional, and national areas, along with examining and analyzing statistical data to forecast future marketing trends and achieve industry dominance.

         gathered data on competitors, customer preferences, and buying habits, and analyzed prices, sales, and methods of marketing and distribution.

 

 

         analyzed and consulted among five departments to understand complex issues and define company-specific needs, including advising management teams on alternate methods of resolving issues and recommending key solutions.

         developed new business models and company structure based on data analysis and increased productivity.

         conducted qualitative research studies and surveys to obtain data, and analyzed data to recommend growth tactics.

         created project scope, timelines, quality control, communications, and risk analysis, along with determining core business requirements, functional specifications, and test plans to support end-to-end delivery of projects encompassing developing finances, block charter, and forming strict accounting controlled applications.

 

additional professional experience held prior to 1996 include roles as a programmer engineer / systems analyst for continental airways and scientist research institute based in moscow, russia whereas responsibilities encompassed reviewing business requirements, developing process modeling and procedure building, coding applications, managing critical projects, and ensuring system compatibility with key standards.

 

education & professional development

 

master s degree in business systems analysis                                  moscow state technical university n.a. n.e. bauman

bachelor s degree in electrical engineering                                       moscow state technical university n.a. n.e. bauman

 

ontario mortgage agent course (certificate)                        canadian association of accredited mortgage professionals

 

additional professional development

trond frantzen s rapid agile business systems analysis (certificate)                        the institute for systems analysis

sas programming course (completed program)                                                                        software development company

enhanced language training (completed program)                                                                                                    yukon college

standard first aid & cpr (completed program)                                                                                                            yukon college

computerized international reservation course (completed program)          higher commercial school aviabusiness