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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
driven business professional in process of earning masters in human resource management eager to contribute academic background and professional experience in hr, as well as administrative and customer service operations, toward supporting a dynamic organization in optimizing selection and management of human capital
career profile
ø upcoming masters of human resource management.
ø b.a., business management/communications and human resource.
ø honors graduate.
ø over nine years of successful corporate background.
ø extensive training and development background.
ø demonstrated leadership and facilitation skills.
ø record of progression to positions of increasing authority and responsibility.
ø expertise in all facets of employee development focused on advanced technology.
ø proficiency in documentation and accurate record-keeping.
ø skilled communicator and presenter.
ø knowledgeable in report origination and formulation of policies/procedures.
ø proven ability in customer service delivery and issue resolution.
ø strong focus on quality and meeting organizational objectives.
ø outstanding capacity in planning, analysis and problem-solving.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø proficient in advanced business software applications including peoplesoft and sap.
professional experience
carrier commercial service 2006 - present
service coordinator
effectively support human resource operations by proficiently processing weekly payroll to meet stringent deadlines.
utilize knowledge of sap to process branch parts.
designed effective service agreement tracking spreadsheet.
slashed late renewals 30% in one month.
monitor service order completion.
originate invoices and manage job files.
consistently achieve a/r backlog goal not exceeding 16%.
johnson controls 1999 - 2006
service operations agent assistant (2006)
service administration assistant, national service accounts (2003-2006)
promoted to author service proposals to national service and local customers.
designated for upgrade team to develop user training materials for new software applications.
developed questions, interviewed and rated potential job candidates.
originated invoicing for over 150 customers
monitored l&m revenue, dso and a/r to ensure achievement of business objectives.
yyyyyy x. yyyyyy
page two
associate customer service representative (2000-2003)
advanced to research/track customer inquiries for invoices and online ordering.
developed accurate product price quotes, invoices, return authorizations and credit/debits.
expanded revenues with current accounts.
managed truck inventory levels of field service technicians.
evaluated and solved materials issues utilizing edi and oracle.
human resources customer service representative (1999-2000)
recruited to accurately process newly hired employees.
conducted terminations, merit increases and promotions with peoplesoft.
developed and managed employee personnel files
provided accurate answers to employee questions covering to benefits, payroll and policies
supported recruiters by screening candidates, scheduling interviews and guiding facility tours.
facilitated process of benefit open enrollment and related employee benefits training
education
keller graduate school of management
currently pursuing master s of hr management. expected completion is december 2009.
school/location
bachelor of arts, business management and communications / human resources management, 2006
magna cum laude
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a human resource management assignment and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include an upcoming m.a., human resource management, a b.a., business management/human resources and over nine years of solid corporate hr, financial service and customer service background. to complement this, i possess expertise in recruitment, orientation, training materials development, implementation and facilitation of effective training initiatives, as well as strong problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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