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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




driven business professional in process of earning masters in human resource management eager to contribute academic background and professional experience in hr, as well as administrative and customer service operations, toward supporting a dynamic organization in optimizing selection and management of human capital


career profile

ø  upcoming masters of human resource management.

ø  b.a., business management/communications and human resource.

ø  honors graduate.

ø  over nine years of successful corporate background.

ø  extensive training and development background.

ø  demonstrated leadership and facilitation skills.

ø  record of progression to positions of increasing authority and responsibility.

ø  expertise in all facets of employee development focused on advanced technology.

ø  proficiency in documentation and accurate record-keeping.

ø  skilled communicator and presenter.

ø  knowledgeable in report origination and formulation of policies/procedures.

ø  proven ability in customer service delivery and issue resolution.

ø  strong focus on quality and meeting organizational objectives.

ø  outstanding capacity in planning, analysis and problem-solving.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications including peoplesoft and sap.



professional experience

carrier commercial service                                                                                                        2006 - present

service coordinator

       effectively support human resource operations by proficiently processing weekly payroll to meet stringent deadlines.

       utilize knowledge of sap to process branch parts.

       designed effective service agreement tracking spreadsheet.

       slashed late renewals 30% in one month.

       monitor service order completion.

       originate invoices and manage job files.

       consistently achieve a/r backlog goal not exceeding 16%.


johnson controls                                                                                                                          1999 - 2006

service operations agent assistant (2006)

service administration assistant, national service accounts (2003-2006)

       promoted to author service proposals to national service and local customers. 

       designated for upgrade team to develop user training materials for new software applications.

       developed questions, interviewed and rated potential job candidates.

       originated invoicing for over 150 customers

       monitored l&m revenue, dso and a/r to ensure achievement of business objectives.


yyyyyy x. yyyyyy

page two



associate customer service representative (2000-2003) 

       advanced to research/track customer inquiries for invoices and online ordering. 

       developed accurate product price quotes, invoices, return authorizations and credit/debits. 

       expanded revenues with current accounts.

       managed truck inventory levels of field service technicians. 

       evaluated and solved materials issues utilizing edi and oracle.


human resources customer service representative (1999-2000)

       recruited to accurately process newly hired employees.

       conducted terminations, merit increases and promotions with peoplesoft. 

       developed and managed employee personnel files

       provided accurate answers to employee questions covering to benefits, payroll and policies

       supported recruiters by screening candidates, scheduling interviews and guiding facility tours.

       facilitated process of benefit open enrollment and related employee benefits training 





keller graduate school of management

currently pursuing master s of hr management.  expected completion is december 2009.



bachelor of arts, business management and communications / human resources management, 2006

magna cum laude


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a human resource management assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an upcoming m.a., human resource management, a b.a., business management/human resources and over nine years of solid corporate hr, financial service and customer service background.  to complement this, i possess expertise in recruitment, orientation, training materials development, implementation and facilitation of effective training initiatives, as well as strong problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy









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