bba candidate with solid administrative, business analysis, customer service, project management, and technical experience within the communications industry eager to contribute talents toward supporting a dynamic company.
ø demonstrate excellent decision-making skills, problem-solving abilities, interpersonal relations talents, and written / verbal communication proficiencies in support of diverse operations.
ø excel in document processing, communications / report production, calendar management, and client servicing; adept at interfacing with all corporate representatives through to executive level.
ø expert at multitasking within high-pressure, deadline-driven business environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.
~ education and technical proficiencies ~
bachelor of business administration (in progress 3.8 gpa) baker university
associate s degree in administrative office management johnson county community college
certificate of completion microsoft project 2000 new horizons computer learning center
microsoft office (word, excel, powerpoint, project, access, outlook, calendar) • netmeeting • quickbooks
ø apply sharp technical talents toward performing the consolidation of circuits via facts database, as well as overseeing roll wireless cdma circuits for specials and switched capacities.
ø expertly import imt s plan into tims for nightly wireline cuts, along with auditing and analyzing ngvn circuit disconnect to attain maximum cost savings for critical operational projects.
ø audited and analyzed individual locations for rate center new builds and migrations, as well as overseeing multiple projects to maintain customer service excellence at all times.
ø scheduled and conducted efficient emergency test calls (i.e. 911) with outside vendors and cable partners, including liaising with ali providers to ensure proper loading of test numbers within an offsite provider database.
ø contributed solid troubleshooting abilities toward addressing order processing issues within arps and capt systems for subscriber data.
ø performed broad scope of administrative functions to include coordinating executive-level calendars, as well as creating and maintaining operational reports and organizational charts for senior staff member review.
ø optimized productivity by providing proficient database and budget management efforts (i.e. personnel files, departmental spending), including performing cost-effective office-based inventory control.
ø provided expense report auditing and internal agreement coordination / administration, along with creating and processing purchase orders and requisitions.
ø contributed excellent organizational and communication proficiencies instrumental in performing word processing, spreadsheet creation, and powerpoint presentation preparation.
ø showcased strong project administration and multitasking abilities toward supporting executive-level management and over 90 top-performing employees company-wide.
ø utilized ms project 2000 to create, analyze, and maintain wide-ranging field projects, along with organizing and administering employee pay packages / contracts and managing payroll timesheets.
ø demonstrated working knowledge of accounting practices and principles to accurately process accounts receivables within quickbooks.
ø drove operational efficiency by composing, organizing, and distributing confidential business correspondence, along with maintaining effective filing systems and handling various mail processing efforts.
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