yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

solutions-focused it manager specializing in systems implementation, deployment and support eager to contribute technical proficiencies as well as strong project administration, client relation and team leadership skills toward actively supporting a progressive organization in maximizing results.

 

profile

 

ø  offer over 17 years of solid and progressive senior it management experience, including expertise within software quality assurance, project management, and help desk support capacities.

ø  in-depth expertise in strategic and cost-effective utilization of technology in systems implementation, deployment, and support.

ø  strong hands on knowledge of investigating and resolving performance issues.

ø  proven business acumen and experienced in managing broad scope of operations, from system administration, quality assurance and network management to help desk support levels 1-3, it training and product installation/testing.

ø  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

ø  track record for diagnosing complex problems and consistently delivering effective solutions.

ø  consistently improve delivery times and service levels while reducing company cost.

ø  technical expertise in control data institute, as, computer programming and operations,  a+ - a+ certified professional technician, mcp windows 2000/xp, ncsa windows 2000, windows 2000 server, windows xp, and office xp.

 

~ key achievements ~

slashed support calls by 90% through design of stable pc images.

conversion of internal loan system from os/2 to windows 2000.

ensuring technical focus and services supported the goals and efforts of the business.

continually maintained system uptime of 99.95%.

professional experience

 

first bank assistant help desk manager                                                                                                                                           2007-present

• successfully provided technical leadership for national it infrastructure of 5000+ employees nationwide. 
• effectively handle troubleshooting for hardware, software, and connectivity issues. new building construction for voice and data.
• responsible for the installation and configuration of computer systems and software applications.

 

landamerica tr analyst                                                                                                                                                                            2005-2006

• successfully provided first and second level technical support for national it infrastructure supporting 300+ employees.
• effectively supervise resolution of hardware, software, and connectivity issues for windows 2000/xp.
• consistently handle  remote access troubleshooting using dialup/vpn etoken; utilize castelle faxpress and track-it for issue analysis.
• proficiently escalated technical issues based on urgency; acted as liaison between customers and technical teams.

 

innovative solutions it project manager                                                                                                                                                         2004

• effectively managed administrative tasks for resource development projects.
• responsible for application development of release level projects, including enterprise bill format.
• consistently provided technical support supervision for internal line of business groups.

 

bank of america it project manager/help desk manager                                                                                                                      1998-2004

• effectively managed technical teams providing internal support for 1000+ users.
• served as project manager for internal resources to ensure implementation of technical solutions and quality customer service.
• successfully handled it documentation for specified requirements and system changes.

• applied dynamic leadership skills toward effectively leading a top-performing, client-focused team of 5 help desk staff servicing.
• effectively utilizing tivoli remote control/dameware to implement system migrations to windows 2000 with no unscheduled downtime.

~ additional key experience ~

 

sbc order cycle manager                                                                                                                                                                           1996-1998

geac financial systems quality assurance manager/helpdesk manager/lead helpdesk specialist                                             1986-1996

professional education

 

canterbury university master s of science in computer science/bachelor s of science in information technology