career objective                              

results-driven customer service professional eager to contribute superior leadership, team building, and business development skills toward supporting the employer in optimizing operational and financial performance

 

profile                                                

ø  offer five years of progressive customer service experience, with expertise in:

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  training and directing top-performing support teams

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure

ø  consistently meet deadlines while providing high quality service

 

~ technical proficiencies ~

microsoft word, excel, powerpoint, outlook express, access; c, c++, visual basic, turing, unix, digital systems, communications systems, control system theory, electrical machines, transmission theory, data communications and digital telecommunications

 

professional experience                

avis rent a car inc., mississauga, on                                                                                       5/03 c 2/08          

customer service representative / manager

         in recognition of superior performance, steadily progressed within company to attain managerial role

         consistently provided outstanding customer service; proactively assisted customers with individualized attention, offered additional services and products

         successfully interacted with insurance adjustors regarding policies and replacement vehicles

         managed and trained top-performing customer service staff; achieved consistently high levels of client satisfaction

~ prior background ~

 

bright computer inc.  kipling,  on                                                                                              1/96 c 9/97

customer service representative / technical support

         concurrent with academic pursuits, proficiently provided technical and sales customer service; responded to inquiries and troubleshot issues

         processed customer purchases and reconciled daily sales invoices; assisted with stocking merchandise, participated in sales conference calls

 

education                                           

seneca college of applied arts & technology, toronto, on                                                                   2000

diploma in electronic and computer engineering technology

         graduated with honors

 

silverthorn collegiate institute, toronto, on                                                                                            1997

ontario secondary school diploma (ossd)

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of sales, business development and customer service experience.  my dynamic communication skills have consistently proven instrumental in presenting, negotiating and closing escalated sales transactions and i am highly effective in identifying and addressing customer-specific needs.  additionally, i offer solid technical skills and the ability to quickly grasp new programs.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy