operations ~ account/client services ~ training & development
offer successful track record and progressive experience ranging from business development, account/client services, operations, human resources, and p&l to vendor relations, procurement, inventory control, and contract management ~ effectively train, develop, schedule, and direct top-performing teams ~ strategically manage budgets and resources to maximize profits ~ dynamic communication, consultation, negotiation, and problem solving skills
ø promoted to operations service manager in recognition of dynamic performance
ø currently in charge of $16.5m annual revenue account
ø selected to serve as corporate trainer with bennigan s
ø co-facilitated launch of 2 new locations instrumental to boosting competitive market leveraging and overall corporate revenue
usm services, inc.-norristown, pa 2002-present
operations service manager; 2006-current
steer full-scope maintenance of key $16.5m annual account, with p&l accountability
effectively lead staff and services to achieve critical budgets and timelines; strategically plan, coordinate and allocate budgets and personnel to optimize use of resources, boost productivity, control costs, and increase bottom-line results
conduct thorough analyses of additional service costs beyond contracted services to define measures for containing expenses and maximizing profits
actively interface with clients to ensure delivery of quality servicing, satisfaction and account retention
account manager; 2002-2006
proficiently managed daily account maintenance with sites and vendors; relied on as initial point of contact in addressing and resolving service issues
demonstrated solid understanding of general accounting practices in coding accounts payable invoices for accurate client payment billing and vendor payment
jb dawson's restaurant & bar 2001-2002
successfully controlled p&l through effective inventory management, ordering practices and staff scheduling for labor cost controls; provided quality customer service
bennigan's grill & tavern 1996-2001
service manager/corporate trainer
steadily progressed from sever and bartender to assume increasing management responsibilities ranging from internal/external training and staff scheduling to inventory control/ordering and p&l
bs in education, duquesne university-pittsburgh, pa; may 1996
hiring agent name
i am in the process of relocating to your area, and am eager to contribute my broad managerial skills toward supporting your company s success. to acquaint you with my qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.
as demonstrated, i offer progressive background focused on customer-focused, service-oriented industries, assuming increasing accountabilities for broad-scope management of key accounts, operations, staff, and p&l. i excel in strategically managing budgets, services and staff to optimize use of resources, increase productivity/efficiency, boost customer satisfaction, grow business, and maximize bottom-line profitability. my achievements range from currently managing servicing of a $16.5m account to previously acting as corporate trainer with bennigan s, where i was a key player in the opening of 2 new locations. complementing my experience i offer a bachelor degree in education.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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