Performance-driven Technology Professional with expertise in Business Practices, Technology Integration and High-Level Operations eager to contribute talents toward supporting a progressive organization in maximizing productivity and profits as a key team member. Capable of managing and leading multiple large projects simultaneously.
Training & Development
Ø In depth understanding of the business and technology sides of operations with the ability to work independently on multiple projects simultaneously with specialized knowledge of operational and management processes.
Ø Seasoned Program Manager capable of managing 1,000 - 15,000 hour programs in a client-facing position.
Ø Possess relationship cultivation expertise and can apply this knowledge to both customer solutions as well as departmental collaboration.
Ø Consistently focus on ensuring development of high-standard client services programs.
Ø Comprehensive understanding of the business arena due to hands-on application regarding information management, communications, and technology integration practices.
Ø Consistently focus on ensuring development of high-standard efficiency protocols.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Numerous years successfully utilizing waterfall, TOC, and Agile methodologies to develop and manage projects, project management teams, including individuals from multiple vendors and customer departments, focusing on bank back office operations, often simultaneously, at multiple customers of various sizes and complexity
Ø Seven (7) years experience gathering requirements, designing products, and creating new products resulting in adoption at several of the largest banks in North America.
Ø Products and projects focused on process improvement. Resulting in higher quality, better level of service performance, and lower costs focusing on bank research and adjustments operations.
Ø Developed and implemented a certification program, change control procedures, installation and testing guidance for customer sites.
Ø Created and executed successful Quality Assurance programs. These quality assurance programs coupled with change management assured successful completion of projects.
Ø Eighteen (18) years of trouble shooting and problem resolution experience.
Ø Leveraged expertise at trouble shooting to develop and implement problem avoidence programs.
Ø Built and managed positive working relationships with internal departments, external groups, and other vendors.
Ø Originated, planned, and executed successful User Group and User Conferences.
Ø Gave successful presentations at trade shows, conferences, the FBI, and to customers.
Ø Designed and managed project for implementation of Virtual Site for Bank Research operations used by two major banks for disaster avoidance.
Ø Visual Basic, .NET, JAVA, COBOL, REXX , 3270, Mainframe, DOS, OS/2, Windows/NT, Windows/2000 and 2003, Windows/XP, Windows Server 2000 and 2003, AIX, UNIX, NetWare, client/server, SQL, Networking with TCP/IP, SNA, Ethernet, Token Ring
Ø Provided vision, design, strategy, and management that enabled ANF to be deployed at 45% of the largest banks. (Micrographic Sciences)
Ø Through continuous research and job performance, became Emergency Sytems SME.
Ø Quantitative Accomplishment
Ø Quantitative Accomplishment
Programs Manager, Micrographic Sciences, Inc. 2002-2009
Evaluated, selected, and managed relationships of other vendors on projects.
Utilized TOC, Waterfall, and Agile methodologies for project and product management
Products and projects focused on bank research operations, process improvement, change control, integrating various applications and archives on disparate systems into a smoothly operating solution.
Significant use of process reengineering to boost value.
Managed customer installation and upgrade projects, often at many customer sites from design, to execution, to successful completion.
Managed change control processes for bank back office operations during projects resulting from bank mergers
Recruited, supervised, trained, and mentored technical and business line personnel for project teams.
Senior Systems Architect, Carreker-Antinori 1997-2002
Gathered customer input and utilized input to define project requirements, objectives, and scope.
Developed plans for customers that addressed business needs and reengineered processes.
Developed and managed successful installation and adoption of solutions.
Provided installation, training, and on-site support for many of America s largest banks.
Developed working knowledge of bank s Day 2 research operations.
Recruited, mentored and supervised customer support personnel.
Provided comprehensive sales support and customer training.
- Customer Support Analyst, Antinori Software, Inc.
- Customer Support Analyst, Digital Communications Associates, Inc
Ø Degree C BBA, MIS Major, University of Georgia, Athens
Ø Degree C BA, Political Science Major, Armstrong State College
Ø Training C Efficiency and Production Practices, AGILE, LEAN, TOC, WATERFALL
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