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yyyyyy x. yyyyyy

16th e. 4th st. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

                                                                                   

career objective

versatile professional eager to contribute broad-scope customer service and administration experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

  • offer over 8 years of solid and progressive experience in customer service, administrative support and business organization capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • skilled in developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • recognized as positive, flexible team player with a track record of exceptional organization and administration skills.
  • fluent in albanian, greek and italian; both written and verbal communication.


professional experience

 

customer service representative the connection                                                            2007-present

  • sharp business acumen and experience in managing broad scope of operations, from renewing memberships and investigating member concerns to de-escalating call volume.
  • consistently ensure delivery of quality customer service vital to sustaining and growing namg member accounts.

 

hostess/bookkeeper rota restaurant                                                                                2004-2007

  • effectively handled a wide range of business functions, including greeting/seating guests, planning menus, processing accounts payable, overseeing bank deposits and maintaining financial records.
  • restaurant recognized as exceptional within the first season of business.

 

travel agent askeli travel                                                                                                     2001-2004

  • responsible for educating clients on travel destinations, booking accommodations, arranging transportation, and accompanying tourists on daily excursions.
  • successfully steered travel sales operations to generate high volume growth and revenue.

 

professional education

 

the agriculture university   tirana, albania                                                                                1986

bachelor degree in agricultural engineering

 

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