yyyyyy x. yyyyyy
16th e. 4th st. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • firstname.lastname@example.org
versatile professional eager to contribute broad-scope customer service and administration experience toward supporting a dynamic organization in maximizing bottom-line performance.
- offer over 8 years of solid and progressive experience in customer service, administrative support and business organization capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- skilled in developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- recognized as positive, flexible team player with a track record of exceptional organization and administration skills.
- fluent in albanian, greek and italian; both written and verbal communication.
customer service representative the connection 2007-present
- sharp business acumen and experience in managing broad scope of operations, from renewing memberships and investigating member concerns to de-escalating call volume.
- consistently ensure delivery of quality customer service vital to sustaining and growing namg member accounts.
hostess/bookkeeper rota restaurant 2004-2007
- effectively handled a wide range of business functions, including greeting/seating guests, planning menus, processing accounts payable, overseeing bank deposits and maintaining financial records.
- restaurant recognized as exceptional within the first season of business.
travel agent askeli travel 2001-2004
- responsible for educating clients on travel destinations, booking accommodations, arranging transportation, and accompanying tourists on daily excursions.
- successfully steered travel sales operations to generate high volume growth and revenue.
the agriculture university tirana, albania 1986
bachelor degree in agricultural engineering
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