yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
solutions-focused, quality-oriented professional eager to contribute technical and engineering expertise as well as sharp team building, program development and client servicing skills toward actively supporting company operations.
ø offer over 10 years progressive experience in customer service, sales and marketing management, with comprehensive background in engineering and technology.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
key career achievements
ø won the mvp award from the national marketing organization in 2004 for accomplishments in roles supporting the nextel s national healthcare marketing team.
ø nominated for the circle of excellence in 1999 for training and education efforts pertaining to the launch and support of nextel s wireless data network.
sprint, maitland, fl 2005-present
enterprise marketing manager
innovatively develop and launch industry-targeted marketing strategies to optimize performance, with both internal and external focus to drive awareness while communicating value proposition.
contribute advanced communication and interpersonal relation skills in building key relationships and liaising effectively with vp and c-level decision makers of enterprise level accounts at industry events.
exhibit dynamic leadership skills in training, mentoring and motivating staff, playing an instrumental role in the development of top performing team members.
build and establish optimal brand image and promote education and awareness through webinars, white papers and industry publications.
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nextel communications 1997-2005
marketing operations manager - maitland, fl (2004-2005)
applied sharp business acumen toward overseeing projects for lead management solutions, sales tool development, training and lead generation, and program development.
appointed regional advocate on the national launch committee, with full accountability for providing feedback and reviewing programs.
drove sales activity by directly collaborating with national organizations to design, develop and implement strategic programs.
regional segment marketing manager, industry sales support - maitland, fl (2003-2004)
successfully increased awareness of nextel business solutions through appointment setting campaigns, industry associations and program development with industry focus on healthcare, transportation, manufacturing, retail and real estate.
conducted comprehensive research and analysis of current industry trends and information and maintained up to date through industry-focused conference calls and newsletters.
relied upon to lend expertise toward program development and roll out, as well as coordinating presence at national events by working closely with industry marketing lead managers.
regional marketing manager, wireless data services - maitland, fl (2001-2003)
boosted data sales in the direct and indirect channels in the 10 states located in nextel s south region by designing and implementing effective marketing programs.
steered the development of tools and resources to support internal sales training and lead management, demonstrating exceptional critical thinking and multitasking abilities in achieving goals and timelines.
data sales engineer - norcross, ga (1999-2001)
successfully contributed to business development by using proactive prospecting techniques to generate new customers; trained and educated internal and external customers on wireless data product offerings.
process and training specialist - norcross, ga (1998-1999)
ensured sales executives are properly educated on engineering process for network build out by developing and conducting comprehensive training programs.
trained mso engineers on software used to communicate customer network concerns and technical support team members on systems and troubleshooting techniques.
product development & documentation/ technical support - norcross, ga (1997-1998)
strategically developed and coordinated technical product training for activation/care groups to maximize use of resources while controlling costs and meeting company needs.
technical support specialist/customer care - norcross, ga (1997-1998)
applied industry expertise and strong communication skills toward serving as second-tier technical support in responding to customer inquiries, troubleshooting problems and delivering product/service education.
education & professional development/training
university of phoenix online, 2002-present
motorola system school - motorola university, schaumburg, il, 1998
iden packet data maintenance and operations - motorola university, schaumburg, il, 1998
microsoft office xp and microsoft windows 2000
yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
hiring agent name
i am currently exploring new opportunities, and am interested in joining your team. to acquaint you with my qualifications, i m submitting my resume for your review. in advance, thank you for your time and consideration.
as illustrated by my career background, i have extensive experience in customer service, sales and marketing management in engineering and technology industries. from leading high performance teams and facilitating superior staff training/development to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic leader. i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. among my recent accomplishments, i won the mvp award from the national marketing organization for exceptional performance in roles supporting the nextel s national healthcare marketing team.
as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals. i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.
yyyyyy x. yyyyyy
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