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Yyyyyy x. yyyyyy
Country of Citizenship: United States
Veterans Preference Points: No
SSN:xxx-xx-xxxx
______________________________________________________________________
Vacancy Announcement: NEHT09180684DR
Position: Secretary (OA), YB-0318-2
Agency: US Army Human Resources Command
Department: US Army Research Institute
Core Competencies
Social
Services; Behavioral and Social Sciences; Counseling; Military Services; Secretarial;
Clerical; General Office; Executive Support; Administrative Support; Project
Management; Program Administration; Workflow Planning; Information Management;
Correspondence and Document Production; Human Resources; Personnel/Training Records;
Hiring; Training & Development; Performance Evaluation; Policies and
Procedures; Mail Distribution/Routing; Calendaring; Travel Arrangements;
Scheduling; Customer Service; Purchasing/Ordering; Inventory Control; Computer
Technology; Microsoft Software; Word processing; Presentations; Typing;
Communications; Leadership
Professional Background
January 2008-Present
Target-Woodbridge, VA
Salary:
Hours worked per Week:
Supervisor Name: Phone: Permission to Contact?:
Executive Team Lead/Manager
Demonstrate sharp business acumen in successful steering operations of 4 departments generating approximately $50M in annual sales volume. Hire, train, coach, and direct high-performance team of 70 direct reports, with accountability for oversight of 200 staff. Facilitate weekly meetings with supervisory team to evaluate management performance and define strategies for enhanced results. Strategically plan and coordinate staff schedules to meet operational needs and control labor cost; effectively maintain compliance with payroll hour goals.
Support Senior Management in critical performance evaluation and short/long-term business planning functions by compiling, producing and presenting comprehensive team progress, achievement and development reports. Spearhead guest surveys and analyze data to identify strategies for enhancing guest experience.
Page 1 of 3
Dorothea Parkzes Page 2 of 3
November 2005-January 2008
Bank of America-Norfolk, VA
Salary:
Hours worked per Week:
Supervisor Name: Phone: Permission to Contact?:
Account Manager
Trained, developed and led team of as many as 15 associates focused on consistently achieving and surpassing monthly collection and quality service goals. Evaluated associate performance through customer callback sessions to ensure consistently high levels of service and satisfaction. Participated in BOA s Front Line Leadership Experience (F.L.E.X.) program, 2006-2007, delivering dynamic new hire job training over a two-week time frame through an innovative shadowing program. Actively contributed as member of Communication Service with Action Team (S.W.A.T.), 2006-2007, designing effective communication methods targeted toward boosting relations between associates and management. Resourcefully created and launched contests and ceremonies recognizing top performers, significantly enhancing team motivation, productivity and retention.
Applied expertise in Federal Bank regulations, policy and procedure toward effectively mitigating financial loss. Conducted thorough analyses of delinquent active and closed accounts to determine root cause; used skip tracing to pull credit reports, identify bank and employment records and locate delinquent customers. Determined and implemented solutions-focused actions to recover funds. Actively consulted with clients to define optimal hardship programs tailored toward individual financial needs.
June 2002-August 2003
Hoffman Building I-Arlington, VA
Salary:
Hours worked per Week:
Supervisor Name: Phone: Permission to Contact?:
Office Clerk
Proficiently supported broad-scope office operations ranging from phone management and inquiry responses to proofreading documents for quality control, ordering office supplies and maintaining inventory. Applied skills in Microsoft programs toward processing reports, minutes and slideshow presentations.
September 2003 C November 2005
YWCA-Norfolk, VA
Salary:
Hours worked per Week:
Supervisor Name: Phone: Permission to Contact?:
Aide and Counselor
Effectively planned, organized and facilitated structured student activities. Prepped 11th and 12th grade students for college admissions process and prepared applications. Tutored students in varied academic subjects and assisted with homework. Mentored children/teens with behavioral issues representing broad socioeconomic backgrounds. Maintained detailed child medical and emergency records.
Dorothea Parkzes Page 3 of 3
July 2004 C January 2005
Child Study Center, Old Dominion University-Norfolk, VA
Salary:
Hours worked per Week:
Supervisor Name: Phone: Permission to Contact?:
Student Assistant
Provided quality, informative responses to parent inquiries and concerns. Conducted initial assessments of potential program students, facilitated enrollments and efficiently scheduled appointments for special needs children through the Special Education Department. Contributed strong leadership skills toward supervising children age 3-6 to ensure safety during outside activities.
Volunteer Experience
July 2008 C Present
Department of Behavioral Health-Ft. Belvoir, VA
Red Cross Volunteer
Capitalized on opportunity to shadow social worker daily activities within clinical settings; sat in on therapist-patient sessions and actively partnered with social workers in coordinating child adolescent partial hospitalization program. Worked closely with military families; liaised for anonymous counseling program, collaborated in orientation programs targeting children of deployed soldiers and efficiently set up family readiness packages for pre-deployment soldiers through Army Community Services. Conducted multi-source research of varied behavioral disorders in order to contribute to monthly newsletter.
August 2004 C August 2007
Dwelling Place-Norfolk, VA
Student Volunteer
Provided quality job coaching to support single women/parents in securing employment. Conducted adolescent intake interviews. Successfully launched and managed Life! Weekly Program providing group counseling and forum for adolescents to address life issues. Resourcefully developed and facilitated workshops targeting substance abuse, family relationships and sex education.
Education
Old Dominion University, Norfolk, VA
Degree: Bachelor of Science, Communications with minor in Sociology; December 2007
Key Courses: Family Studies, Drugs and Society, Criminology, Social Work, Social Inequality, Sociology, Social Welfare, Interpersonal Communication, Communication Between the Sexes, Communication Theory, Human Communication, Nonverbal Behavior and Psychology.
Activities: Entomology; 2003-2006
Activities: Student Activities Council Member; 2004-2006
Special Training/Credentials/Skills
Certified Food Safety Manager
Proficient in MS Office programs
Type 50 wpm accurate
Yyyyyy x. yyyyyy
Country of Citizenship: United States
Veterans Preference Points: No
SSN:xxx-xx-xxxx
______________________________________________________________________
Date
US Army Human Resources Command
US Army Research Institute
RE: Vacancy Announcement NEHT09180684DR C Secretary (OA) YB-0318-2
I am extremely interested in being considered for this Executive Secretary position and am submitting my resume for review. In advance, thank you for your time and consideration.
As demonstrated, I not only offer you strong administrative and secretarial experience in broad areas of operations, but I have academic and professional background in the behavioral and social sciences field, providing a dynamic blend of qualifications for this position. I am highly proficient in managing office operations, possess exceptional strategic planning, organization and time management skills, am a strong communicator, both verbally and in writing, and am equally effective in independent and group/team environments. I ve also worked as a counselor and program assistant within the field of social services both as an employee and volunteer. My volunteer experience includes supporting the Department of Behavioral Health at Ft Belvoir, VA, where I specialized in working with military families to provide vital services, giving me a solid understanding of their unique needs and programs that are available to them.
I have earned
a BS in Communications with a minor in Sociology, with extensive coursework in
behavioral/social sciences, and am on track to pursue an additional degree in
Human Resource Management beginning Fall 2009. Complementing this, I
offer a rich managerial background in service-oriented, client-focused
industries.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Dorothea Parkzes
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