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Yyyyyy x. yyyyyy

1803 Woodpark Drive • Colorado Springs, CO 80951 • (xxx-xxx-xxxx • abc@xyz.com

 

Details-focused Intelligence Specialist eager to contribute 12+ years combined experience in Wiretap Operations, Federal Agency Support, Team Building, and Training / Development, as well as complementary Strategic Analysis / Planning, Account Management, and Client / Customer Relations talents, toward optimizing a progressive employer s securities success.

 

Profile of Qualifications

 

         Top-performer who demonstrates specialized experience compiling, organizing, and analyzing data to directly support intelligence analysts and DEA agents in further investigations to include names, telephone numbers, addresses, locations, trafficking routes, etc.

         Integral leader who seamlessly handles confidential and sensitive responsibilities while maintaining high-level intelligence services.

         Ambitious self-starter who plans, prioritizes, and manages critical assignments within high-pressure, deadline-driven environments.

         Excellent communicator who effectively interfaces with all business representatives through to executive level.

         Holds Department of Justice Confidential Security Clearance.

         Fluent in English and Spanish languages.

 

Key Areas of Expertise

 

Wiretap Operations                     Translations / Transcriptions                     Drug Intelligence Protocols                Federal Agency Support

Quality Team Building                  Electronic Surveillance Software               Strategic Analysis / Planning              Workplace Ethics

Training / Development               Data / Reports Management                     Workflow Prioritization                       Client / Business Relations

 

Professional Synopsis

 

Conduit Language Specialists, Colorado Springs, CO                                                                                                2006 C Present

 

Supervisor (2008 C Present)

         Apply dynamic leadership talents toward directing wiretap operations for a results-focused group of 9+ local and TDY employees engaged in collecting, evaluating, producing, and disseminating drug intelligence for the Drug Enforcement Administration (DEA).

         Plan daily schedules to maximize use of resources and meet key objectives, along with supervising administrative and technical staff; creating intelligence reports; and ensuring quality control of audio recording translations / transcriptions and employee briefings.

         Utilize broad scope of industry knowledge to supervise on-line / in-house new employee training on electronic surveillance software (i.e. Voice Box, Pen-Link, T2S2, RedWolf), security protocols, confidential materials disclosure, wire procedures, and workplace ethics.

 

Linguist / Monitor (2006 C 2008)

         Played a vital role in supporting the Department of Justice (DEA / FBI) and Colorado Springs / Pueblo police departments by performing targeted translation, transcription, and interpretation of audio / video recordings, as well as preparing court documents.

         Monitored and translated sensitive intelligence information obtained via electronic intercept (Title III wiretaps) and video surveillance.

 

Qwest Communications, Colorado Springs, CO                                                                                                                               2006

 

Residential / Business Account Manager

         Drove bottom-line results by directing all sales, consulting, and marketing for small business and residential customers to include liaising among profit-driven team members to establish identity within local markets, as well as raising sales by 34% over 9 months.

 

Adelphia Communications, Colorado Springs, CO                                                                                                               2001 C 2006

 

Sales / Marketing Associate

         Met and / or exceeded set goals by aggressively promoting inside / outside sales and installation of cable and internet services to residential and business account customers to include developing strategic marketing materials for distribution within local markets.

         Contributed strong B2B sales experience and Spanish-speaking abilities toward driving revenue growth within competitive metro areas.

 

American Airlines, San Juan, Puerto Rico                                                                                                                             1998 C 2001

 

Operational Lead Agent

         Optimized airline operations by efficiently directing high-volume customer ticket counter and gate activities to include tracking flight departures / arrivals; creating daily reports and operational performance statistics; and organizing daily flight and staff schedules.

         Demonstrated solid bilingual communication skills toward escorting VIP passengers and company travel groups as required.

 

Education & Technical Summary

 

B.S., Business Administration / B.S., Finance (Dual Degrees 3.7 GPA)                                                  University of Puerto Rico

 

Voice Box • RedWolf • Pen-Link • T2S2 • Microsoft Office • Internet Applications

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