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yyyyyy x. yyyyyy

 

149 hillside terrace
0000 xxxxxx xxxx , xxxx , xxxxx 00000
irvington, nj 07111
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

dynamic communicator ~ detailed administrator ~ customer support specialist

resume bar.jpgprofile

  • talented professional offering solid and progressive administrative experience, including expertise in executive-level support, office administration and customer service.
  • demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and high-volume calendaring functions.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • excel in recruiting, building and leading top-performing, client-focused customer service teams.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • proven ability to maintain the highest levels of confidentiality and uphold a professional standard of ethics.

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key skills

customer service

  • effectively ensure optimal customer satisfaction by using a solutions-focused approach toward building relations and resolving issues.
  • consistently ensured delivery of quality customer service vital to growing accounts.
  • effectively identify and capitalize on opportunities to penetrate and develop new client markets.

 

administrative support

  • strategically scheduled high-volume appointments to maximize time while meeting client needs.
  • efficiently handled all office support functions, from coordinating travel arrangements and organizing meetings to facilitating vendor communication and drafting all correspondence.
  • managed a broad range of warehouse operations, from analyzing reports to identify potential issues, ensuring compliance to warehouse regulations and maintaining performance statistics.

 

sales/marketing

  • actively collaborate with marketing department in the launch of new products and promotions.
  • experience in developing persuasive presentation packets for potential business partners.
  • recognized ability to express complex thoughts in creative and vibrant sales appointments; ensure key points are communicated clearly and effectively in both written and oral communications.

resume bar.jpgprofessional experience

customer service/massage therapist name of company                                                                                  2007-present

administrative support/customer service stryker orthopaedics                                                                       2000-2006

customer service representative associated global systems                                                              1998-2000

call center specialist chase manhattan bank                                                                                              1996-1998

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