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yyyyyy x. yyyyyy                                                     

6900 s. stony island, apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                      

career objective                              

results-driven customer service professional eager to contribute superior administrative, organizational, and communication skills toward supporting operations of a progressive organization seeking a highly effective team member

profile                                                

ø  offer extensive administrative experience, with expertise in facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure

ø  consistently meet deadlines while providing high quality service

ø  proactive team player equally effective in independent and collaborative environments

ø  solid computer skills including ms word and excel

professional experience                

shorebank, chicago, il                                                                                                             2005 c present

administrative assistant, mortgage lending (2/08 c present)

  • in recognition of superior performance, steadily progressed within company to attain position entrusted with accurate monitoring and documenting of loan inquiries
  • provide knowledgeable and courteous customer service effectively utilizing multi-line telephone system
  • monitor office inventory and proactively order supplies to ensure consistently smooth operations

information specialist (11/05 c 2/08)

  • achieved outstanding levels of client satisfaction both in-branch and via telephone; served as first point of contact as well as customer service representative in the safe deposit area
  • diligently maintained electronic spreadsheets and databases for tracking and assessment

 

edge systems, chicago, il                                                                                           2004 c 2005

data entry

  • proficiently prepared a high volume of documents for scanning; accurately input, tracked, and indexed all materials
  • executed quality control measures to ensure maximal customer satisfaction

 

bp/amoco, chicago, il                                                                                                             2004  

customer service representative

  • performed a range of customer service duties in a heavy traffic environment; assisted customers with purchases and inquiries
  • accurately inventoried merchandise, maintained merchandising displays, proactively re-stocked sales floor

 

bowne business solutions, chicago, il                                                                          2002 c 2003

customer service representative, reprographics

  • managed reproduction services for a large volume of highly sensitive legal documents; offered efficient and useful customer assistance
  • handled incoming and outgoing mail responsibilities; documented all relevant information

 

education                                           

kaplan university, chicago, il                                                                anticipated date of graduation 2011

studies toward bachelor of science in information technology c programming

 

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