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yyyyyy x. yyyyyy
6900 s. stony island, apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
results-driven customer service professional eager to contribute superior administrative, organizational, and communication skills toward supporting operations of a progressive organization seeking a highly effective team member
profile
ø offer extensive administrative experience, with expertise in facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø dynamic communication, presentation, negotiation, and relationship management skills
ø demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure
ø consistently meet deadlines while providing high quality service
ø proactive team player equally effective in independent and collaborative environments
ø solid computer skills including ms word and excel
professional experience
shorebank, chicago, il 2005 c present
administrative assistant, mortgage lending (2/08 c present)
- in recognition of superior performance, steadily progressed within company to attain position entrusted with accurate monitoring and documenting of loan inquiries
- provide knowledgeable and courteous customer service effectively utilizing multi-line telephone system
- monitor office inventory and proactively order supplies to ensure consistently smooth operations
information specialist (11/05 c 2/08)
- achieved outstanding levels of client satisfaction both in-branch and via telephone; served as first point of contact as well as customer service representative in the safe deposit area
- diligently maintained electronic spreadsheets and databases for tracking and assessment
edge systems, chicago, il 2004 c 2005
data entry
- proficiently prepared a high volume of documents for scanning; accurately input, tracked, and indexed all materials
- executed quality control measures to ensure maximal customer satisfaction
bp/amoco, chicago, il 2004
customer service representative
- performed a range of customer service duties in a heavy traffic environment; assisted customers with purchases and inquiries
- accurately inventoried merchandise, maintained merchandising displays, proactively re-stocked sales floor
bowne business solutions, chicago, il 2002 c 2003
customer service representative, reprographics
- managed reproduction services for a large volume of highly sensitive legal documents; offered efficient and useful customer assistance
- handled incoming and outgoing mail responsibilities; documented all relevant information
education
kaplan university, chicago, il anticipated date of graduation 2011
studies toward bachelor of science in information technology c programming
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