Solutions-focused IT Professional eager to contribute exceptional technical expertise as well as dynamic administrative, customer service, and leadership talents toward supporting employer operations.

 

 

         Excellent experience in networking security, performance tuning/system optimization, technical support, and installing, configuring, and maintaining hardware, software, platforms and peripherals.

         Strong interpersonal, organizational, critical thinking, planning, and documentation skills.

         Strategically combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting/exceeding employer expectations.

         Extremely versatile; easily adapt to new roles, responsibilities, tasks, technologies, and environments.

         Outstanding capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues.

         Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.

 

 

Microsoft Windows platforms, Microsoft Office Suite (Word, PowerPoint, Excel, Access, Outlook), Red Hat Linux, Cpanel, Plesk, Ensim, Bind, Apache, MySQL, Sendmail, Q-mail, Majordomo, TCP/IP, Web Development, Adobe Photoshop, HTML, Flash, RAID, SCSI

 

A+ 2003 Certification

 

 

D-8 Loyalty, SadrCity, Iraq, 2007 to 2009

KBR, JMMT-I Baghdad, Iraq, 2006 to 2007

IT Desktop Tech II

         Demonstrated exemplary organizational skills in providing software/hardware/network support, maintaining networked HP printers, administering Access databases, and providing support to cell phone and radio users.

         Proficiently supported VSAT as well as cable and wireless infrastructure via Cisco network components.

         Set up and maintained public file sharing for user base while maintaining strong IT security levels.

         Leveraged solid administrative talents to respond to network account requests, perform asset tracking, and manage trouble tickets.

 

KBR, F-2 Baghdad, Iraq, 2005 to 2006

IT Desktop Tech II

         Relied upon to deliver technical support to KBR personnel within Camp Victory complex.

         Strategically controlled, tracked and monitored IT assets by placing orders, moving and storing technology and equipment, facilitating proper disposals, and maintaining associated documentation.

 

Continued

 

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Professional Experience continued

 

         Repaired Ricoh and HP printers, and adeptly deployed Cisco 2950 switches, 1310 and 1410 wireless bridges, and VOIP phones.

         Exhibited excellent hardware support capabilities in installing and maintaining Proxim Tsunami wireless equipment, Meridian phones, Category 5e and Category 6 data cables, and extensive satellite equipment.

 

KBR, C-5 Taji, Iraq, 2005

IT Desktop Tech I

         Delivered outstanding support to 200+ end users by optimizing and maintaining stable and reliable network; installed canopy, configured components, ran data lines, and troubleshot hardware and cabling issues encompassing Ethernet, fiber optic, wireless, and satellite equipment.

         Maintained desktops, telephones, printers, scanners, copiers, and state-of-the-art cameras, exhibiting impressive flexibility.

         Spearheaded IT parts inventory management, consistently ensuring adherence to budgets, policies, and procedures.

         Orchestrated and facilitated seamless build-out for new IT office by delegating tasks to personnel, allocating tools and equipment, and driving quality assurance and control.

         Employed keen multi-tasking expertise to support Halliburton voice and data network, administer print and file server, and perform regular tape backups.

 

Spherion (contracted to Dell), Austin, TX, 2004 to 2005

Server Support Representative

         Coordinated, scheduled and provided priority technical support and service for enterprise-level customers in U.S. and Canada.

         Responded to issues with RAID, SCSI, and backups, hardware such as Dell PowerEdge Servers, Power Vault Racks, Power Vault Drive Enclosures, Tape Backup Units and KVM, and problems with Windows operating systems.

         Efficiently dispatched required hardware parts and onsite technician to customers.

         Diligently facilitated seamless communication between technician and customer to maximize satisfaction and expedite problem resolution.

 

EV1Servers.net, Houston, TX, 2002 to 2004

Level II Web Technician

• Quickly advanced from role as Level I Web Technician based on proven performance, skill level, dedication, and results.
• Delivered high-level support to customers, performing complex troubleshooting and analysis of trouble tickets escalated from Level 1; successfully responded to up to 25 tickets per day.
• Set up and maintained services such as DNS, Apache web server, Q-mail, Exim, Sendmail, MySQL, Postqresql, and a back-up solution.
• Skillfully monitored, maintained and supported Web GUI interfaces such as Ensim, C-Panel, Plesk, Cobalt, and Windows 2003 Web Edition.
• Actively contributed to hardware and network performance management and support functions.
• Provided advanced support for web applications such as squirrelmail, mambo, postnuke, phpnuke, gallery, and urchin.

 

Prior Background:

 

Customer Service Representative, Time Warner and Guidestreet.com, Houston, TX, 2000 to 2002

Sales, Support, & Customer Service roles, PDQ.NET - Internet America, Houston, TX, 1997 to 2000

Support Representative, Gallup Organization, Houston, TX, 1995 to 1997