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yyyyyy x. yyyyyy

7517 armand circle xxxxxx, xxxxxx xxxxxx

driven administrative professional seeking a challenging office position where expertise in office administration, document processing, and customer service will prove instrumental to company success.

career profile


ø  offer over 12 years of solid and progressive administrative experience, including expertise within office administration, client account management and customer service capacities.

ø  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

ø  demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, and effectively managing all essential tasks.

ø  adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

ø  familiarity with human resources functions, including records maintenance, reports, data processing and project management.

ø  demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a face-paced environment.

ø  skillful at performing independently or within a team to exceed all operational goals and objectives.

ø  demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.


technical proficiencies


microsoft office suite: ms. word, ms. powerpoint, ms. excel.

apollo, omni, sas-information

professional experience


claims assistant ace/esis worker's comp. division                                                                                              2006-present

  • sharp business acumen and experience in handling a broad scope of operations, from claims maintenance, customer service and bill payment research for claims to payment processing, client appointments and data entry.
  • consistently ensure delivery of quality customer service vital to sustaining and growing accounts.


customer service representative ace usa/disaster mortgage protection                                                 2000-2006

  • managed broad scope of administrative activities including client communication, documentation, policy maintenance, and account audits.
  • contributed proactive planning, developing, and implementing of customer service procedures to expand sales of company s products and services, including premiums, audits, refunds, cancellations, payoffs, and refinances.
  • actively provided clients with accurate and efficient customer service interaction.
  • responsible for supervising personnel attendance, office supply inventory, equipment maintenance, and all administrative reports.


customer service rep/financial services rep southtrust bank                                                                        1999-2000


customer service representative citibank                                                                                                                       1996-1999



5 year dedication to company award-esis

outstanding customer service award from southtrust and citibank

most customer referrals from southtrust and citibank

yyyyyy x. yyyyyy

7517 armand circle xxxxxx, xxxxxx xxxxxx








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an administrative assistant capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over twelve years experience in customer service and administrative support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, negotiation, presentation and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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