career objective                              

results-driven general manager eager to contribute expertise in driving operations, business development, p&l, and team building initiatives toward actively collaborating with a successful organization in maximizing bottom-line performance

profile                                                

ø  offer numerous years of progressive logistics and operational management experience, with expertise in client relations, materials/product transportation, procurement, human resources, and financial planning

ø  successfully recruit, train, and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; proactively anticipate and address client and project needs

ø  cultivate long-term business relationships and manage key accounts, identify and capitalize on business development opportunities, develop niche markets, and administer major contracts resulting in high-revenue transactions

ø  solid record of increasing productivity, quality, and profitability in deadline-driven environments

ø  dynamic communication, problem solving, negotiation, and relationship management skills

 

~ key achievements ~

• in recognition of outstanding performance, promoted within ryder logistics to attain general manager position, granted president s award for directing safety program at alcatel-lucent s largest service center, and nominated by client for americas supply chain & procurement recognition program (1q08)
• actively led and participated in warehouse design for cingular; laid floor plans, devised racking and structures, and developed and implemented all warehouse procedures as general manager at ryder
• brought sizeable transportation industry contact list to k.f. express, aiding in expanding business operations and generating $250k in new annual revenues
• strategically consolidated unisource worldwide routes to reduce workforce and attain $60k in transportation cost savings
• sustainably boosted midwest farms productivity by more than 40% over three-year period
• repeatedly named as supervisor of the month at yellow freight systems

professional experience                

ryder logistics, columbus, ohio                                                                                                           8/01 c present

general manager (1/06 c present)        

• expertly direct all aspects of logistics and customer service operations for key ryder client, alcatel-lucent, a major, publicly traded, multi-billion dollar global telecommunications company, and its subsidiaries
• work closely with clients and their suppliers to determine requirements and provide cost-effective supply chain solutions; deliver ongoing updates and status reports
• coordinate transportation, logistics, operations, installation, and material teams in executing, analyzing, and improving all processes to continually increase client satisfaction
• supervise product flow, manage hot order list, and provide intensive support during end of quarter, heavy volume periods, and special projects; conduct third party provider audits throughout the midwest region

logistics manager (8/01 c 12/05)                                              

• successfully managed all export and return operations for lucent technologies; oversaw timely receipt of materials and inspected shipments to ensure exceptional levels of quality and accuracy
• developed and implemented standard operating procedures, safety standards, job requirements, employee qualification profiles; launched training initiatives to  improve and retain highly motivated personnel
• served as safety manager and actively monitored employee certification status; conducted safety audits and resolved potential issues

 

continued

yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2

 

k.f. express, columbus, oh                                                                                                                 1/00 c 8/01       

operations manager                            

• performed a broad range of operational and business development functions for this growing regional trucking company
• managed all driver-related activity, including dispatching, efficiency, productivity, and compliance; coordinated 40 drivers providing around-the-clock deliveries
• increased customer satisfaction through direct involvement in start-to-finish service fulfillment

 

unisource worldwide, columbus, oh                                                                                                     7/97 c 1/00       

transportation manager / warehouse operations manager                                                      

• proficiently oversaw operations at key transportation hub for this leading distributor of commercial printing and business imaging papers, packaging systems, and facility supplies with $7b in annual sales
• hired, trained, scheduled, and led 27 unisource drivers, and directed numerous common carriers and couriers responsible for the timely and accurate completion of more than 650 deliveries per day
• ensured proper use, repair, and preventive maintenance procedures for 25-piece power equipment fleet; managed dot compliance and reporting activity
• negotiated contracts and established controls to manage shipping, receiving, and delivery costs

 

midwest farms, columbus, oh                                                                                                              8/92 c 6/97

plant manager                                                             

• steered comprehensive production, procurement, shipping, and human resources functions for this high volume poultry processing company with $22m in annual revenues
• hired and oversaw all personnel responsible for processing and production; ensured staff compliance with all corporate policies and government regulations
• improved product flow and rotation, introduced rigorous quality control programs that exceeded usda standards, and achieved daily targets on all production lines
• enhanced operational efficiency and client servicing by establishing strategic daily receiving/delivery appointments for productive route deliveries
• actively contributed to bottom-line profitability through cost conscious contract negotiation with dry goods vendors and freight providers

 

yellow freight systems, inc., columbus, oh                                                                                          2/85 c 8/92

dock supervisor                                                                     

• effectively coordinated daily activity, directed quality control, trained all levels of personnel, and managed teams of up to 50 union dock workers in consistently achieving production goals for this top-performing freight carrier

education                                           

ohio university, athens, oh                                                                                                                   1984

bachelor of business administration in marketing; psychology concentration