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Yyyyyy x. yyyyyy

40 Daley Place, Apartment 230 Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx abc@xyz.com

 

Award-Winning Strategic Account Support Professional eager to integrate strong track record of providing critical support to maximize sales initiatives in the Telecommunications Industry.

Core competencies include:

 


Enterprise Sales Support

Customer Service Focused

Client Relations Management

Deliver Measurable Results

High Energy Engagement

Develop Trusting Relationships

Cultivate Internal & External Alliances

Decision Making/Problem Solving

Branding & Awareness Building

Relationship & Account Management

Persuasive & Effective Speaker

Trusted with Unquestionable Integrity


 

Professional History

 

VERIZON BUSINESS, East Meadow, XXXXXX              ...................................................................................(1999 to 2009)                           

Enterprise Sales Support / Corporate Accounts Service Manager

   Integral in driving new sales contracts through the RFP process; provided outstanding customer service and client relations management to secure business commitment.

   Spearheaded efforts to create a customer focused environment from operations to executive level; gained an understanding of client s culture, attitudes and business requirements to make appropriate product recommendations.

   Leveraged team resources to maximize sales efforts; provided customized account plans to guarantee customer satisfaction.

   Monitored customer billing records for variances, reviewed monthly  accounts receivable reports for each account, and followed up on outstanding balances.

   Key clients included; Computer Associates, Estee Lauder, Publishers Clearing House, 1-800-Flowers, Canon USA, Adecco USA, Renaissance Technologies, Hearst, and Soxxxxxx.

   Contributed lasting and sustainable business processes including the design of enhanced Call Routing applications that included Toll Free plans, and increased receivables by 6%.

   Received recognition for outstanding customer service and support in 2007, 2008, 2009.

 

MCI Wireless, Garden City, XXXXXX  ..........................................................................................................(1996 to 1999)

Corporate Accounts Team Leader (1998 to 1999)

   Provided leadership and oversight for staff in a Call Center environment; ensured proper handling of customer inquiries and service to high profile corporate accounts.

   Directed team building, training and coaching initiatives to create a high performance team; measured performance and identified areas of opportunity.

   Cultivated strong relationships with key accounts, suggested new products and services, and maintained consistent visibility to drive brand awareness.

 

Corporate Accounts Customer Service Professional............................................................ (1996 to 1998)

   Provided outstanding customer service to small and large corporate accounts; prepared and presented rate plan analysis, and assisted clients with product and service selection.

 

Education

 

Adelphi University, Garden City, XXXXXX - Bachelor of Business Management

 

 

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