Resume Writing ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed

Click HERE!

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx

E-mail address:


~ Eager to contribute dedication, proven performance, and extensive critical thinking abilities toward supporting Humana as a Business Analyst. ~


Qualifications Profile


         Structured, methodical and systematic individual offering excellent knowledge of Hum Flex, CCP2, Lotus Notes, and CAS tools.

         Proficiency in claim analysis, team-building, staff training and mentoring, and client relations.  

         Highly versatile with an exemplary ability to quickly and effectively master new roles, responsibilities, technologies/software and environments.

         Confident, congenial and tactical with exceptional prioritization, leadership, and presentation skills.

         Able to anticipate and swiftly resolve conflicts, elevate team morale, and maximize cooperation and efficiency.


Professional Experience


Humana Inc.                                                                                                                              2006 to Present

I.T. Business Analyst C Spending Accounts

         Proactively participate in major project development by defining vision and scope, identifying business requirements, and precisely translating requirements into system specifications. 

         Apply dynamic communication skills toward effectively conveying business intent and goals of projects to design architects.

         Partner with software developers by exploring potential impact on applications, creating test strategy documents, devising test cases and scenarios, and leveraging use cases vital to optimizing quality assurance.

         Write SQL queries to facilitate data extraction and manipulation.

         Exercise strong multi-tasking expertise to seamlessly coordinate several projects concurrently.

         Deliver project review presentations to unify team efforts and expedite successful outcomes.


Customer Care Specialist / Analyst

         Brought on board initially to respond to caller inquiries pertaining to PDP (Prescription Drug Plans) and Medicare Replacement Plans; quickly advanced based on organizational skills and analytical thinking abilities to answer calls regarding FSA, PCA, and HSA (SPAA) accounts.

         Chosen as member of dedicated team representing Commonwealth of Kentucky and USAA. 

         Investigated HumanaAccess card and claim issues and expedited corrective action.

         Recognized for exemplary performance with several awards for quality and a promotion to SMEE role for Customer Care Specialists.

         Reviewed, analyzed, processed and substantiated Spending Account claims.


Prior Background:


Medical Assistant, Louisville Gastroenterology, 2004 to 2006

Customer Service Representative, Anthem, 2002 to 2004

Flexible Spending Accounts Processor, SHPS, Inc., 2001 to 2002




Bachelor s Degree in Paralegal Studies, Sullivan University, Louisville, KY, 2001   


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx

E-mail address:












Hiring Agent Name


Company Name


City/State/Zip Code




Please accept this letter and accompanying resume in application for the Business Analyst opportunity that is currently available with Humana.  In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you significant talents in business analysis, proficiency in customer relationship management, and the flexibility to expertly handle coexisting demands with an unwavering commitment to accuracy, efficiency, and client satisfaction.  To complement these qualifications, I offer solid organizational, communication, research, and interpersonal relations skills which are essential as a Business Analyst.


As a dedicated employee, I have proven to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and an exemplary work ethic. I am confident that I am an ideal candidate for this role and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!