~ Eager to contribute dedication, proven performance, and extensive critical thinking abilities toward supporting Humana as a Business Analyst. ~
Structured, methodical and systematic individual offering excellent knowledge of Hum Flex, CCP2, Lotus Notes, and CAS tools.
Proficiency in claim analysis, team-building, staff training and mentoring, and client relations.
Highly versatile with an exemplary ability to quickly and effectively master new roles, responsibilities, technologies/software and environments.
Confident, congenial and tactical with exceptional prioritization, leadership, and presentation skills.
Able to anticipate and swiftly resolve conflicts, elevate team morale, and maximize cooperation and efficiency.
Humana Inc. 2006 to Present
I.T. Business Analyst C Spending Accounts
Proactively participate in major project development by defining vision and scope, identifying business requirements, and precisely translating requirements into system specifications.
Apply dynamic communication skills toward effectively conveying business intent and goals of projects to design architects.
Partner with software developers by exploring potential impact on applications, creating test strategy documents, devising test cases and scenarios, and leveraging use cases vital to optimizing quality assurance.
Write SQL queries to facilitate data extraction and manipulation.
Exercise strong multi-tasking expertise to seamlessly coordinate several projects concurrently.
Deliver project review presentations to unify team efforts and expedite successful outcomes.
Customer Care Specialist / Analyst
Brought on board initially to respond to caller inquiries pertaining to PDP (Prescription Drug Plans) and Medicare Replacement Plans; quickly advanced based on organizational skills and analytical thinking abilities to answer calls regarding FSA, PCA, and HSA (SPAA) accounts.
Chosen as member of dedicated team representing Commonwealth of Kentucky and USAA.
Investigated HumanaAccess card and claim issues and expedited corrective action.
Recognized for exemplary performance with several awards for quality and a promotion to SMEE role for Customer Care Specialists.
Reviewed, analyzed, processed and substantiated Spending Account claims.
Medical Assistant, Louisville Gastroenterology, 2004 to 2006
Customer Service Representative, Anthem, 2002 to 2004
Flexible Spending Accounts Processor, SHPS, Inc., 2001 to 2002
Bachelor s Degree in Paralegal Studies, Sullivan University, Louisville, KY, 2001
Hiring Agent Name
Please accept this letter and accompanying resume in application for the Business Analyst opportunity that is currently available with Humana. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you significant talents in business analysis, proficiency in customer relationship management, and the flexibility to expertly handle coexisting demands with an unwavering commitment to accuracy, efficiency, and client satisfaction. To complement these qualifications, I offer solid organizational, communication, research, and interpersonal relations skills which are essential as a Business Analyst.
As a dedicated employee, I have proven to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and an exemplary work ethic. I am confident that I am an ideal candidate for this role and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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