Results-Driven Executive eager to contribute expertise in strategic Team Building, Operations Management, Employee Training and Development, and Fiscal Administration toward supporting a progressive organization in optimizing bottom-line performance. Strong communications, leadership and customer relations skills, and the proven ability to lead dynamic sales teams to optimize revenue and profitability goals. Core competencies include:
Training Development and Facilitation
Mentoring & Motivating
P&L Modeling & Management
Cost Control & Budgeting
Multi-Unit Territory Management
Process Performance & Improvement
Decision Making/Problem Solving
Persuasive & Effective Speaker
Marketing & Merchandising
Maintain High Employee Morale
Planning & Execution
Wal-Mart Stores Inc., Xxxxxx, XXXXXX 1989 to 2010
Market Electronics Merchandiser 2006 to 2010
Provided operational leadership and oversight for Electronics Department for 10 retail locations; implemented strategic merchandising and marketing strategies to drive sales revenue results.
Developed and facilitated extensive Associates training programs to ensure optimized sales and customer service techniques; maintained complete accountability for P&L performance and budget development, and created a successful incentive plan to encourage associates to maximize sales totals.
Reviewed sales data to identify areas of opportunity, managed inventory losses, and created a customer focused environment by directing and implementing targeted customer service training plans.
Created merchandising strategies based on demographic data, identified new opportunities for each store, and trained staff in new product features and functionality.
Established solid working relationship with electronics and cellular service vendors to support sales and marketing goals, and provide customer support as needed.
Photo Center District Manager 2004 to 2006
Strategically managed and developed Photo Center Staff for 10 locations; oversaw P&L performance, and identified and hired candidates to rexxxxxxect the diversity of each community.
Developed and presented comprehensive operations, customer service and sales training for 200 Photo Center Managers annually.
Photo Center Manager 2000 to 2004
Managed day to day business operation of a busy Wal-Mart department; named Photo Center Manger of the Year in 2004 for operational, sales and customer service excellence.
Department Manager /Store Support Manager 1991 to 2000
Supported operations, merchandising and customer service initiatives; collaborated with Senior Management to define strategies to drive sales, and ensured compliance with all corporate directives.
Customer Service Manager 1989 to 1991
Oversaw front-end operations; mandated a superior customer service experience for each and every customer.
Education / Military Service
Xxxxxx Technical College, Xxxxxx, XXXXXX - Bachelor of Science Degree, Electronics Engineering
U.S Air Force - Airman Armament Systems Specialist/Air Force Reserve 1985 to 1996
Dear <Name Here>,
I have enjoyed much success in my career as a Senior Level Operations Management Leader and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
I have an excellent track record of cultivating business relationships and creating innovative curriculum that supports the needs of the business. According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>. I am well versed in <specific here> and know that I could be an integral member of your team. In addition, I am a highly effective leader with the ability to drive employee performance initiatives and lead organizations to exceed expectations for success.
In addition, I have been consistently acknowledged by my employers for exceeding performance expectations. I have been promoted on several occasions and reputation for being persuasive and diligent in my efforts is well earned.
I would like to be considered for a position with <organization here> in which someone of my background could make a contribution. I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.
Dear Mr. _________________
It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered.
I am very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.
Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.
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