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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

proficient, detail-oriented administrative professional eager to contribute expertise toward actively supporting operations of a progressive organization seeking a driven and productive team member



ø  offer seven years of progressive experience providing outstanding customer service, team leadership, reception and administrative support

ø  dynamic communication, presentation, negotiation, and relationship management skills; excellent organization and time management mastery

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated internal and customer issues

ø  adept at performing monthly audits, account reconciliation, financial management, cash handling, document preparation, and generating reports; diligent attention to detail and accurate documentation procedures

ø  strong experience training and leading top-performing support teams; authored and implemented standard operating procedure and technical manuals for staff

ø  effectively perform multiple responsibilities concurrently in deadline-driven environments

ø  responsible for operational administration including office inventory management and ordering supplies

ø  solid computer skills including ten-key, typing, and advanced functions in microsoft word and excel

ø  proactive team player equally effective in independent and collaborative environments


professional experience                                 

member services representative, memorial hermann credit union, katy, tx                12/06 c 5/08


service representative iii, safe credit union, elk grove, c a                                           6/05 c 5/06


service representative iii, citibank west, sacramento, ca                                              10/03 c 4/05

financial associate, cal fed/citibank, sacramento, ca                                                    2/02 c 10/03


sales associate, sears roebuck & co., sacramento, ca                                                  6/01 c 2/02



general studies, california state university, sacramento, ca                    


associate of arts in general education, cosumnes river college, sacramento, ca                                                     


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an administrative capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a full range of administrative capabilities including reception, data entry, and records management responsibilities as well as providing superior client relations and customer service.  i excel at office organization and coordination and have solid experience in document preparation, internal auditing, ordering supplies, and creating reports instrumental to senior management in assessing performance.  my exceptional communication skills along with my ability to manage very high volumes of telephone calls, written correspondence, and face to face client interaction have consistently proven instrumental in my success at supporting fast paced environments.  i have effectively applied my skills and knowledge toward every position i have held. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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