Multilingual MBA in Human Resources Management Candidate eager to contribute academic
and professional qualifications toward supporting a dynamic company in optimizing
Solid hotel/hospitality background with proficiency in guest relations, team-building and leadership, delegating workloads to staff, and optimizing customer service and satisfaction.
Fluent in Cantonese, Chinese-Mandarin, and English. Able to read basic Portuguese and Japanese.
Sound knowledge of human resource functional areas such as regulatory compliance, creating staff schedules and assignments, and analyzing and enforcing HR policies and procedures.
Proven abilities in achieving a cohesive, respectful and collaborative workplace climate essential to maximizing staff productivity, morale, and satisfaction.
Ethical and discreet with a commitment to ensuring confidentiality of files and documents.
Ability to establish unified working relationships with all levels of an organization, and regarded as a natural leader.
Well-versed in common employment rules and regulations including FMLA, ADA, EEO and Workers Compensation.
Lasell College, Newton, MA, expected completion December 2010
Master of Science Degree, Human Resource Management (in progress)
Key Areas of Study: HR Law, HR Management, Ethical Management, Managerial Negotiations
Cornell University, School of Hotel Administration, Ithaca, NY, expected completion November 2010
Essential Hospitality Management Certificate (in progress)
Cornell University, School of Industrial and Labor Relations, Ithaca, NY, 2010
Strategic Human Resource Practices Certificate
Course focus: Employee Engagement, Aligning HR Strategy with Organizational Strategy
University of Massachusetts Amherst, Amherst, MA, 2009
Bachelor of Arts Degree, Chinese Language and Literature
Minor: Sociology, Certificate: Criminal Justice
Lasell College, Newton, MA, 2010 to Present
Event Coordinator and Communication Coordinator, Graduate Student Union
Leverage exceptional planning expertise to orchestrate various events for union of 150 students.
Luis Dos Santos C Page 2 of 2
Professional Experience continued
Foster college students connections with alumni and solicit sponsorships such as the City of Newton to ensure successful event outcomes.
Proactively promote events through social networking websites and email to maximize attendance.
Administrative Assistant (Graduate Assistant)
Perform wide range of administrative functions inclusive of school website maintenance, posting college events online, and researching future event opportunities.
Chinese Translator and Interpreter
Translated students PowerPoint projects into Chinese for Fashion Studies department.
Conducted summer-long Chinese-English translation project with Program Director.
University of Massachusetts Amherst, Amherst, MA, 2009
Chinese Language Tutor, Adult Educational Training
As peer advisor, assembled and delivered educational seminar to Liberal Arts department comprised of 100 students.
Collaborated with senior lecturers to formulate curriculum for undergraduate students at all levels.
Resourcefully developed standardized tutoring plans and provided instruction in all areas such as Reading, Grammar, Writing, Speaking, and Listening.
Applied sharp critical thinking abilities toward assessing and evaluating student comprehension and performance, and provided additional assistance as needed to aid struggling students.
Venetian Casino Resorts Hotel Macau, Macau, 2008
VIP Club Supervisor C International Marketing
Strategically devised budgets, forecasts and business plans in collaboration with gaming, hotel, and F&B (food and beverage) divisions.
Analyzed and maximized occupancy levels for casino guests to achieve or surpass profit targets.
Played an active role in creating and implementing innovative marketing programs and strategies to expand client base.
Performed broad-scope administrative and financial functions such as expense tracking, report preparation, database management, and contract administration.
MGM Grand Resort Hotels Macau, Macau, 2008
Delegated room assignments to housekeeping attendants and steered quality assurance.
Responded to guest inquiries and complaints to ensure satisfaction.
Calculated and prepared monthly invoices for disbursement of department services and supplies.
University of Massachusetts Dartmouth, Dartmouth, MA, 2007
Chinese Language Tutor (Adult Educational Training) and Library Assistant
Quincy High School, Quincy, MA, 2005 to 2006
ESL Teacher Assistant & Library Assistant
Microsoft Office (Word, Excel, PowerPoint, Outlook), Flash, Adobe Reader, ACSC Green Screen System, AS400 and Opera hotel systems, Chinese Character Input
Hiring Agent Name
I am currently seeking a challenging career opportunity in a human resources capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to an MBA in Human Resources Management to be obtained this December, I offer prior employment experience in the hotel industry, proficiency in coordinating housekeeping department operations, and sound knowledge of state and federal compliance, employee relations and retention, and talent management. To complement these qualifications, I offer outstanding communication, interpersonal, scheduling, prioritization and multi-tasking expertise.
As a proactive contributor to your organization, you will find me to be a driven professional committed to supporting you in achieving your objectives through superior performance and dedication. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Luis Dos Santos
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