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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Results-focused Management Professional specializing in Team Building, Workflow Prioritization, Budget Support, Data Organization, and Client / Customer Service eager to offer 5+ years of progressive leadership experience toward maximizing an employer s success.


Profile of Qualifications


         Integral leader who builds solid relationships with solutions-oriented employees to maximize productivity levels.

         Top-performer who creates and implements cost-effective improvement processes in alignment with company goals.

         Excellent communicator who can plan, prioritize, and manage multiple tasks within deadline-driven environments.

         Ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving skills.


Key Areas of Expertise


Operations Management          Sales Support / Pricing                   Client / Customer Service         Data Management

Team Building                       Hiring / Recruitment Processes       Budget / Fiscal Support            Invoicing / Billing

Training / Development          Workflow Prioritization                   Quality Control                        Software Training


Professional Synopsis


Datastore, Cudahy, WI                                                                                                                2004 C 2009


Operations Manager (2005 C 2009)

         Applied dynamic leadership talents toward directing 60 top-performing employees in multiple locations to include cost- effectively managing hiring / recruitment, scheduling, and payroll processes to ensure high productivity levels.

         Maximized bottom-line results by successfully assisting with high-pressure sales calls and related project pricing.

         Contributed sharp analytical abilities toward managing invoicing and billing, as well as supporting budget processes.

         Played a vital role in sustaining business practices as a proactive member of internal safety and wellness committees.

         Demonstrated strong knowledge of products / services by providing DigiTech software training for end-users.


Shift Lead (2004 C 2005)

         Drove business growth by recruiting, training, and managing up to 18 employees to include actively monitoring production reports and conducting yearly reviews to optimize use of resources and meet set business objectives.

         Utilized broad scope of industry experience to promptly respond to customer concerns and resolve key challenges.

         Recognized for excellence in job performance by mastering all departmental job positions (i.e. document preparation / scanning / indexing / quality control / transferring) to guarantee seamless business processes at all times.


Imaging Associate (2004)

         Expertly performed essential document preparation, scanning, indexing, and quality control processes to include providing CD / media authoring and export of finished products to customers on time within a fast-paced environment.


Additional Professional Roles Held Prior to 2004


Education and Technical Summary


B.S., Psychology                                                                                                     University of Wisconsin


Certified in DigiTech Systems Products • Microsoft Office Suite • Microsoft SharePoint • Internet Applications


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.


I am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives.  I can offer 5+ years of solid experience in Operations Management, Sales Support, Team Building, and Training / Development, and am well-versed in all facets of Budget / Fiscal Support, Data Management, Quality Control, and Client / Customer Service.


To complement my background, please note that I hold a B.S. in Psychology, am certified in DigiTech Systems Products, and can demonstrate proficiency with MS Suite, MS SharePoint, and Internet Applications.


Most recently, as an Operations Manager with Datastore, I applied my dynamic leadership talents toward directing 60 top-performing employees in multiple locations to include cost-effectively managing comprehensive hiring / recruitment, scheduling, and payroll processes.  Within this role, I also maximized bottom-line results by effectively assisting with high-pressure sales calls and related project pricing.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.


You will find me to be a profit-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  In addition, I can plan, delegate, and complete multiple tasks within deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your team.


I look forward to hearing from you in order to discuss an available opportunity for which I am qualified.  I may be reached as indicated, and thank you in advance for your time and consideration.






Shanna Mettke





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •












Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me with the opportunity to interview for the TITLE OF POSITION APPLYING FOR position currently available within your company.  Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.


As previously discussed, I am an enthusiastic, results-focused leader who offers solid Operations Management, Team Building, Sales Support, and Client / Customer Service experience, as well as substantial supplementary knowledge gained from a B.S. in Psychology.


During my long-time employment with Datastore, I developed my broad range of skills via progressive, cross-functional opportunities in challenging Operations Manager, Shift Lead, and Imaging Associate roles.  Thus, I have proven my ability to work within fast-paced, high-pressure business environments while strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.  For these reasons, I am confident that I can achieve success in a rewarding, growth-oriented [ Insert Job Title ] role within your company.


Should you have any additional questions, please feel free to contact me at your earliest convenience.  I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.






Shanna Mettke

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