Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000              

Phonexxx-xxx-xxxx (Day/Night)

E-mail: abc@xyz.com

Country of Citizenship: United States

 

Vacancy Announcement:           

 

Core Competencies

 

Estimating; Bid Review; Approval; Multi-Item Bids; Customer Service; Business Development; Performance Evaluation; Management Reporting; Decision Making; Communications; Profit & Loss; Loss Prevention; Inventory Control Systems; Retail Management; Microsoft Office Suite (Word, Outlook, Excel), Cross-Wind Internet based estimating system ; Team Building; Training and Development; Scheduling; Strategic Planning; Creative Problemsolving; Collaborative Teamwork; Leadership; Client Relations

 

4 Years awarded the Al Rydingswald Perfect Attendance Award.

Received management award as Star of the American Road ; increased annual unit sales 15-20%.          

 

Under which job did you accomplish these achievements?

 

Work Experience

 

Estimator/Office Worker, 09/2007 C 02/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Salary: $37024.00/per year

Hours per week 40

Contact Supervisor: Yes

Supervisor Name: Berti Thompson

Supervisor Phone xxx-xxx-xxxx

 

Integrated data entry abilities by inputting new jobs in the Access application defining information of quantity, type of proof, what press, stock, ink, bindery work needed, and shipping. Adjusted and modified shipments. Accumulated billing information for each job including job jackets, production jackets, proofs, samples, delivery tickets, FedEx/UPS receipts and reconciled against purchase order and shipping address.

 

Skillfully assess government bids, spa quotes, and commercial quotes from sales representatives utilizing the Epace estimating system. Monitored outside vendors and verified legitimacy of pricing prior to adding markup and generating quote form letters. Generated DOT quotes utilizing TIPTS and Department of Treasury quotes utilizing TIPPS. Produced proofs and tracked incoming proofs as necessary.

 

Customer Service Representative, 01/2006 C 5/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Salary: $36400.00/per year

Hours per week 40 - 42

Contact Supervisor: Yes

Supervisor Name: Lori Gilbert

Supervisor Phone: 301-843-1800

 

Received and processed incoming orders for printing projects include informing customers of pricing, printing dates, and delays; preparing finished items for pickup; and handled complaints. Obtained customers' names, addresses, and billing information, product numbers, and specifications of print jobs and entered this information on order forms.

 

Demonstrated more than 9 years of experience in all aspects of printing with a thorough knowledge of 4-color printing process plus electronic multi media. Integrated knowledge of information technology, applications, and programs such as Windows, Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet.

 

Informed customers of order information, such as project pricing prices, shipping dates, and any anticipated delays and responded to customer complaints. Verified customer and order information for correctness, checking it against previously obtained information as necessary. Reviewed orders for completeness according to internal procedures and forwarded incomplete orders for further processing.

 

Owner, 07/2005 C 12/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Salary: $0.00

Hours per week 60

 

Oversaw sales and customer service activities directly related to providing printing services. Directed and coordinated activities of business concerned with the production, pricing, sales, or distribution of services.

Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement.

 

Resolved customer complaints expeditiously providing same day or next day resolutions. Managed staff, preparing work schedules and assigning specific duties. Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Established and implemented departmental policies, goals, objectives, and procedures, conferring with staff members as necessary.

 

Determined staffing requirements, and interviewed, hired and trained new employees, or oversaw those personnel processes. Planned and directed activities such as sales promotions. Determined services to be sold, and set prices and credit terms, based on forecasts of customer demand.

 

CSR/Office Assistant, 03/2005 C 07/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Salary: $13.00/per Hour

Hours per Week: 20-30

Contact Supervisor: Yes

Supervisor Name: Lee Wilcox

Supervisor Phone: 770-449-4330

 

Estimated small and large multi-item bids and demonstrated understanding of the 1-4 color print process. Communicated with print service customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answered telephones, direct calls, and take messages.

 

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Completed and mailed bills, contracts, policies, invoices, or checks. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Computed, recorded, and proofread data and other information, such as records or reports. Reviewed files, records, and other documents to obtain information to respond to requests.

 

Estimator/Sr. Estimator, 11/1997 - 03/0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                   

Salary:   $16.89/per hour      

Hours per Week:  40

Contact Supervisor: Yes

Supervisor s Name: Lisa Shelton

Supervisor s Phone: 770-925-4500

 

Incorporate strong verbal and written communication abilities to secure the best pricing from vendors for small to large multi-item bids. Delivered customized presentations and generated handouts covering the R3 training and Crosswinds estimating system.

 

Established sourcing contacts to meet competitive bidding requirements. Tracked and monitored project progress and assisted customers with completion of orders within time and budget constraints.

 

Implemented a strong mastery of printing and estimating functions including electronic media, the 4 color print process, small bids, multi-item bids, one time purchases, multi-year contracts and pick/pack service.

 

Store Manager, 08/1996 - 10/1997     

Country Cupboard

Address, Dawsonville, GA Zip

Salary: $525.00/per Week   

Hours per Week: 48 - 96

Contact Supervisor: No (Company out of Business)

 

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Inventoried stock and reordered when inventory dropped to a specified level.

 

Instructed staff on how to handle difficult and complicated sales. Hired, trained, and evaluated personnel in sales or marketing, promoting or firing workers when appropriate. Examined merchandise to ensure that it was correctly priced and displayed.

 

Cashier/Assistance Manager/Manager, 08/1990 - 08/1996     

Texaco Star Mart

Address, Phoenix and Yuma, AZ Zip

Salary: $1790.00/per Month 

Hours per Week: 48

Contact Supervisor: Yes

Supervisor s Name: Kelly Rogers

Supervisor s Phone: (000) 000-0000

 

Directed the professional success of 10-member team. Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

 

Education

 

High School:

 

Bossier City High School

Bossier City, LA

GED, 1986

 

College/University:

 

Caddo Community College

Bossier City, LA

General Studies, 1986

15 hours / GPA: 0.00