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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000




career objective                              

results-driven quality engineer eager to contribute dynamic supplier evaluation, issue resolution, and relationship management skills toward supporting the employer in improving operational and financial performance


ø  offer numerous years of progressive quality engineering and management experience, with expertise in high volume oem electronics manufacturing, contract manufacturing, and customer quality field support

ø  create client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; accurately identify and resolve potential issues

ø  solid record of increasing productivity and efficiency as well as reducing customer returns by proactively utilizing the eight disciplines problem solving methodology

ø  ensure compliance with iso and corporate standards, as well as contractual specifications


~ key achievements ~

  • successfully reduced elcoteq s incoming inspections by 25% through effective analysis of supplier quality data
  • selected to chair weekly material review board meetings at elcoteq
  • entrusted with ensuring that more than 80 elcoteq employees maintained compliance with all esd protocols
  • boosted efficiency and accuracy at mitsumi by establishing rma material flow tracking system and received numerous recognitions from fortune 500 customer base for exceptional performance

professional experience                

elcoteq engineering services, richardson, tx                                                                2005 c 2009
supplier quality engineer / process quality engineer / assistant quality manager

  • effectively performed a broad range of quality engineering functions for this leading provider of electronics manufacturing services in the communications technology arena
  • managed all quality-related efforts to ensure superior levels of client satisfaction; oversaw 1st and 2nd shift incoming quality control and process inspectors in daily activity, developed and implemented iqc assessments, and monitored incoming shipments for accuracy and conformance to specifications
  • directed materials management and supplier evaluation functions, including performing supplier site surveys and regular supplier audits, conducting failure analysis procedures, purging and tracking defective and obsolete materials, and preparing monthly supplier report cards
  • developed innovative auditing procedures and documentation for outgoing products; oversaw first article smt runs on customer printed circuit board assembly builds, reviewed and audited second assembly and final quality control levels
  • efficiently received, processed, and implemented corrective actions on all customer return material authorizations;  worked with internal and customer engineering groups to continually improve quality



william coleman                                                                                                                                                                     page 2


mitsumi electronics corporation, irving, tx                                                                     1999 c 2004
field quality engineer

  • served as primary quality contact for external client base, suppliers, and corporate sales representatives; liaised between all parties and delivered knowledgeable support
  • traveled to client locations throughout north america to analyze, determine, and report on the cause of failures so as to prevent future recurrence and maximize customer satisfaction
  • worked closely with global engineers and suppliers on issue resolution; maintained detailed records of returned materials and quality levels
  • developed testing procedures and documentation, ensured integrity of testing equipment, and trained employees on new products


tandy / ast computer / samsung, fort worth, tx                                                          1991 c 1999
supplier quality engineer

  • maintained superior quality levels by executing broad scope of quality engineering functions, including implementing iqc testing procedures, monitoring fa, initiating corrective actions, and following up on issues with new and modified products
  • conducted surveys and audits of supplier sites across china, japan, thailand, taiwan, philippines, korea, malaysia, mexico, canada, and the us; evaluated prospective and existing suppliers to ensure best value, timely production, and optimal materials quality


lyons technical institute, philadelphia, pa
associate of electronic engineering

u.s. army avionics school
army certified aircraft avionics technician


~ professional development & certification ~

ipc-a-610d certification ~ improving inspection effectiveness ~ pcb technology and micro-sectioning ~ functional gauging inspection methods ~ statistical thinking ~ managing employee performance ~ managing problem employees ~ managing people


yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity as an electronics quality engineer and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include 18 years of experience working in supplier, process, and field quality engineering capacities in deadline-driven environments.  i excel at  driving all aspects of quality management and problem resolution efforts c from evaluating prospective suppliers to leading top-performing support teams to traveling to client sites to perform failure analysis.  my depth of knowledge regarding industry standards and sharp technical aptitude have consistently proven instrumental to my success in increasing accuracy and customer satisfaction.  to complement this background, i hold a degree in electronic engineering and have completed substantial professional development. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.







william coleman



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