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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •




recent mba graduate eager to offer broad scope of solid business background and diverse administrative experience toward maximizing a progressive employer s success within a valuable, growth-oriented role.



profile of qualifications


regulatory compliance                                 marketing support                                              account reconciliations

administrative support                                team building / training                                 client / customer relations

operations management                              new business development                            accounts payable / receivable


         integral leader who offers proven experience in driving business growth, including planning, prioritizing, and completing high-level administrative and financial tasks to achieve continued company efficiency and profitability.

         resourceful team player who contributes an impeccable work ethic, quick-learning nature, and adaptable personality.

         excellent communicator who seamlessly liaises between senior-level leaders, business staff, peers, and clientele.



professional synopsis


state farm insurance company, homewood, al                                                                                                              2008 c present


auto claims processor c pa2 (2010 c present)

         utilize broad scope of business acumen to review, process, and settle applicable auto, property, and / or material damage claims, including applying knowledge of insurance industry, contracts and endorsements, state laws and regulations, customer service philosophies, and automotive repair methods and parts proficiencies to achieve goals.

         process assigned claims within approved limits, initiate claim payment processes, and provide integral assistance.

         demonstrate sharp analytical abilities toward recognizing and referring claims beyond scope of authority, along with recognizing, referring, and / or processing subrogation or reimbursement claims within approved limits.


auto claims assistant c pa2 (2008 c 2010)

         contributed strong communication skills toward recording new claims, notifying claims representatives via message queue, ordering police reports, and requesting medical records / bills from physicians or medical facilities.

         optimized organizational efficiency by monitoring and updating spreadsheet files, printing files and burning images to cds for lawsuits, and liaising among state farm attorneys for reimbursement of monthly expense accounts.


a.g. gaston construction company, birmingham, al                                                                                                          2005 c 2008


office manager / administrative assistant

         strategically steered high-volume office operations, including directing marketing and business development; supporting preparation of business license and certification applications; and preparing proposals, responses to soq, rfq, and rfps, sales presentations, special reports, and other business initiatives to maximize the bottom-line.

         expertly handled accounts payable / receivable, prepared expense reports and purchase orders, drafted check requisitions and checks, and entered vendor invoices and cash disbursements into peachtree accounting systems.

         played a vital role in preparing periodic invoices for clients, and oversaw all bank account and cash transactions.

         audited, reconciled, and closed fiscal period data, prepared recurring / periodic fiscal reports (e.g. bank reconciliation, balance sheet, income statement, cash flow statement, profit / loss), and organized intermittent or as-needed fiscal reports (e.g. aged receivables / payables, cash balance, average daily disbursement).


kfc, birmingham, al                                                                                                                                                                     1998 c 2004


assistant manager

         applied dynamic leadership talents toward directing operations consistent with key values, standards, and practices.

         drove business growth by recruiting, training, and managing a top-performing team, including planning and prioritizing employee schedules to maximize use of resources and reduce labor costs while meeting store goals.

         ensured seamless store processes by managing high-volume inventories and production supplies ordering.



education & technical summary


master of business administration                                                                                                                             virginia college

bachelor of science in business administration                                                                                                    virginia college

extensive business administration & management studies                                            lawson state community college


microsoft office (word, excel, powerpoint, outlook) • microsoft publisher • peachtree accounting • intuit quickbooks

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your objectives.  i can offer 13+ years of experience in operations management, administrative support, accounts payable / receivable, marketing, and new business development, and am well-versed in all facets of team building / training, workflow prioritization, process improvement, regulatory compliance, and client / customer relations.


to complement my background, please note that i recently attained a master of business administration (graduated 12 / 2010) from virginia college. i also hold a bachelor of science in business administration from the same institution.  i completed extensive additional business administration and management studies from lawson state community college.


throughout my career, i have excelled in progressive operations management and administrative support roles for such high-profile companies as state farm insurance, a.g. gaston construction, and kfc whereas i led top-performing teams toward maximizing bottom-line results, boosting organizational efficiency, handling high-volume finances, and ensuring seamless operational processes at all times.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.


you will find me to be a performance-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan and prioritize individual and team tasks within high-pressure, deadline-oriented environments while streamlining business efforts to increase profitability, productivity, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your consideration.






deaquanita a. lee

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