Dynamic leader with over 20 years of demonstrated success in the food and service industry. An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards. Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
• Cross-Functional Leadership
Customer Loyalty Expert
Training & Development
Efficiency Best Practices
Ø Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Ø Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical training.
Ø Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Possess in depth knowledge of various software applications including MS Word, Excel, PowerPoint, as well as various operating platforms.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Embrace organization initiatives and mission statement.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Ø Provide staff support and mentoring whenever necessary.
Store Manager, Conns, Inc. 1985-2009
Primary responsibilities included comprehensive oversight and management of day to day operations of store. Specific functions and accomplishments included;
Development and implementation of Customer Service programs designed to increase loyalty and retention;
Financial analysis and budgetary planning to increase viability and solvency of operations;
Implementation of efficiency best practices for personnel in order to increase productivity;
Direct management and delegation of Merchandise Presentation initiatives, Inventory Analysis and Cost Control, Loss Prevention, Human Resources Administration, and Financial Accountability;
Directly assisted Regional Human Resources Business Partner with screening potential Management candidates, including reviewing resumes and conducting preliminary interviews;
Consistently maintained less than 2% loss relative to inventory;
Increased sales volume by 10% per month for last five consecutive years of tenure.
General Coursework Studied, Kansas State University
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