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Yyyyyy x. yyyyyy

921 S. Val Vista Dr. Unit 145 ª Xxxxxx, XXXXXX xxxxxx ª xxx-xxx-xxxx ª


Senior Level Business Operations Management professional with expertise in guiding fundamental growth, marketing and relationship building efforts.  Track record of driving sales revenue growth and  implementing policies and procedures resulting in enhanced communication, efficiency, and customer satisfaction.  Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key management professionals.  Seeking an operations management position with a progressive organization that values leadership and dedication to developing highly effective business operations.  Key skills include:


Business Analysis and Process Improvement

Customer Service Focused

Cost Containment Strategies

Create and Execute Business Plans

Dedication to Customer Service

Deliver Measurable Results

Employee Development & Mentoring

Inventory and Supply Chain Management

Lead High Performance Teams

Maintain Knowledge of Industry Trends

Quick to Foster Confidence/Gain Trust

Food Standards Compliance


Professional Qualifications


   Results-driven operations leader with proven record of success; led substantial revenue generation and sales & marketing initiatives in consumer driven organizations over the last 20 years with exceptional results.

   Strategic leader with the ability to drive growth and ensure success by gaining cooperation of staff.

   Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect; identify and pursue opportunities for growth and expansion.

   Accountable in a high-profile role, overcome complex business challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment, innovation, strong work ethic and integrity.  

   Respected as a lead-by-example manager and proponent of empowerment and accountability.

   Lead consistent year over year increases in profits/revenue through cost containment practices.

   Reputation for driving underperforming operations through operational expertise, determined and decisive, use initiative to meet and resolve challenges.


Professional History


Einstein Brothers Bagels, Gilbert, XXXXXX                                                                                                      2007 to Present

General Manager

   Lead day to day operations management initiatives; oversee all hiring, training and employee development.

   Consistently achieve high scores on cash management audits, and currently exceeding year over year revenue growth objectives by 6.3%.


Coldwell Banker Partners Real Estate,  Pueblo West CO                                                                 2004 to 2007

Broker Associate

   Successfully interacted with a broad client base to sell and purchase new homes; named Rookie of the Year in 2005, and President s Club Platinum Member for sales achievements.



Buffets Inc., Pueblo, CO                                                                                                                                         2002 to 2004


   Provided oversight and leadership for staff in a busy restaurant setting, performed extensive hiring, scheduling and performance management.

   Maintained accountability for customer satisfaction and staff performance, ordered and managed inventory and supplies, formulated marketing and promotions plans to maximize revenue results.

   Provided supervision and direction for all facilities management responsibilities; ensured that the establishment was clean and ready for business at all times, inspected kitchen and food preparation areas regularly for compliance with safety and sanitation standards.


Wendy s Of Colorado Springs Inc., Pueblo, CO                                                                                                          2002

General Manager

   Met customer needs by providing world-class customer service that exceeds expectations, listened and responded effectively to customer complaints; set example to all employees by providing a positive customer service environment.

   Managed staff and delegated responsibilities, handled all purchasing, inventory and business office functions.


Verizon Wireless, Pueblo, CO                                                                                                                             1999 to 2001

Area Retail Sales Manager

   Provided oversight for retail business development and led aggressive customer service initiatives to drive business objectives.

   Hired, trained and mentored a high performance team of sales and customer service representatives, and oversaw all day to day operations activities two Retail Locations and three Kiosk locations.


Additional Related Positions / Education


International House of Pancakes, Pueblo, CO - General Manager                                                              1997 to 1999

Denny s Inc, Phoenix, XXXXXX - Manager                                                                                                                  1990 to 1997

Richard s Sundown Meats and Fresh Fish, Scottsdale, XXXXXX - Manager                                           1986 to 1990



Jones Real Estate College, Colorado Springs CO - Real Estate Broker Associates License                              2004





















Yyyyyy x. yyyyyy

921 S. Val Vista Dr. Unit 145 ª Xxxxxx, XXXXXX xxxxxx ª xxx-xxx-xxxx ª







Address 1

Address 2


Date Here

Dear <Name Here>,


I have enjoyed much success in my career as a Business Operations Leader in the Restaurant Industry, and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.



I have an excellent track record of cultivating business relationships and executing sales and marketing plans.  According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  I am well versed in <specific here> and know that I could be an integral member of your team.  In addition, I am a highly effective leader with the ability to drive employee performance initiatives and lead organizations to exceed expectations for success. 



I am a well rounded, professional with training, business operations, sales and entrepreneurial experience to offer.  I am motivated and ambitious, and would represent your organization in a way that would bring success and rewards to us both.



As a proven leader, I believe it would be mutually beneficial for us to meet.  I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.


Best Regards,







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