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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



proficient, solutions-focused it infrastructure and security management expert eager to contribute comprehensive technical knowledge as well as dynamic project management and business analysis skills toward actively supporting the employer in optimizing operational performance.


career profile

ø mcse.

ø a.s., applied science.

ø certified information systems security professional.

ø nsa training in assurance/evaluation methodologies including ima/iem for information security.

ø extensive certifications and training (see below).

ø over 14 years of relevant it experience in the private sector and the u.s. military.

ø expertise in it security and infrastructure architecture.

ø well-suited for network management, desktop engineering, compliance and security development and implementation.

ø proven team leader.

ø knowledgeable in software and user desktop environments.

ø facilitate installation, service and maintenance of advanced systems.

ø designated to provide technical training and demonstrations.

ø proven testing and troubleshooting capacity.

ø record of progression to positions of increasing authority and responsibility.

ø strong focus on exceptional customer service, quality and meeting organizational objectives.

ø effectively interact with diverse groups and professionals at all levels.

ø well-organized multi-tasker with strong detail orientation.

ø adept in aligning it contributions with organizational objectives.



technology skills

microsoft active directory 2000 / 2003, exchange 2000 / 2003, windows 2000, 2003, xp, vista, symantec av (epp), symantec bright-mail, cloakware password vault, microsoft server 2003 pki, qualysguard vulnerability management, 3rd party scanning services (hackersafe, trustwave), cisco ids/ips, cisco works enterprise, cisco 802.1x wireless ap s, cisco asa, cisco acs, f5 firepass ssl vpn, f5 big ip, redundant isp services, hosted dns (ultra), microsoft configuration manager, patchlink software patching system, airmagnet wireless sniffer, cisco vpn, protegrity data encryption, credant mobile guardian (mobile encryption), eeye retina scanner, eeye secure iis, safenet hsm, checkpoint firewall platforms, cisco mars event correlation, microsoft isa, microsoft mom, microsoft lcs with office communicator, websense enterprise, blackberry enterprise server, riverbed wan optimization, cisco routers & enterprise switches (l2 & l3), compuware application & network vantage suite, voip service delivery


professional experience

nautilus, inc., vancouver, wa                                                                                                    2000 - present

director, it infrastructure and security (2004-present)

       advanced by chief information officer to oversee it infrastructure of company.

       directed team of 21 personnel with seven direct reports on three continents.

       designed, prepared and launched infrastructure and security strategic framework.

       system addressed service delivery, sla achievement, business continuity, application availability, customer service and overall security architecture for layered defense structure.

       ensured effective implementation of messaging hygiene technology and content filtering measures.

       initiatives have effectively reduced malicious/unwanted messages from users email inboxes to less than 1% rate of occurrence against monthly totals.

       oversee data circuits nationally and in canada, europe, asia and australia.


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yyyyyy x. yyyyyy

page two


       administer source selections, master service agreements and establishment of slas with service providers.

       circuits managed include oc12, oc3, ds3, ipvpn mpls, isdn, dsl, microwave and frame-relay.

       orchestrate projects covering all information security compliance efforts.

       provide critical advisement concerning strategic business acquisitions, a business sell off, three data center relocations/moves and major system replacements/upgrades.

       manage numerous office moves and facility relocations utilizing it services.

       spearheaded management team, network engineers and technicians facilitating global enterprise networking, systems administration, helpdesk, information security and messaging platforms.

       designated as key member of it architectural, policy review, business continuity, change management and it sla approval boards.

       assumed duties as co-leader of security incident response team.


local and wide area network manager (2000-2004)  

       recruited to design/set-up security program and stabilize infrastructure.

       successfully implemented framework to promote growth through m&a activities.

       developed first corporate security practices.

       initiated comprehensive infrastructure services.

       conducted maintenance, servicing, monitoring, configuration and repair in line with business sla requirements.

       managed servers, hvac, lan/wan network equipment, data facilities, isp services, email, mobile messaging and identity management directories.

       directed effective enterprise data back-up program for recovery in disaster, accidental deletion or system failure/data corruption environments.

       assumed responsibility for equipment procurement, setup and implementation for servers, networking and information security.

       orchestrated assets and software licensing for global enterprise.

       launched highly successful software management system tracking licensing/hardware assets saving $125,000 in annual enterprise software licensing fees. 



earlier background

prior to 2000, served with united states air force as a network manager and senior operations center maintenance coordinator.  these assignments built outstanding it, network management, security, organizational and team leadership skill sets.




weber state university, ogden, ut

bachelor of arts coursework, expected graduation date


community college of the air force, ogden, ut

a.s., applied science


u.s. air force, usaf, uk, advanced leadership academy, top graduate

u.s. air force, columbus, ms, primary leadership academy, top three graduate

auditing for credit card security, las vegas, nv, sans pci

security & audit framework, las vegas, nv, sans iso 17799

security leadership for managers, san francisco, ca, sans security management

incident handling & hacker exploits, san francisco, ca, sans incident handling

firewalls, routers & vpns, san diego, ca, sans perimeter security

security essentials + cbk, denver, co, sans security essentials

ccna networking course, portland, or, cisco ccna



nsa, iam, iem, 2007

(isc2) cissp, 2005 - current

mcse, 1999

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an it security and infrastructure management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 14 years of highly successful it experience focusing on infrastructure development and security management in the civilian and military sectors. to complement this background, i possess demonstrated expertise in installation, administration and maintenance of multiple security and infrastructure initiatives, network management, compliance, strategic planning and staff development/supervision, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









chris jacobsen




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