Dedicated and highly efficient IT Manager eager to contribute technical proficiencies as well as dynamic project management skills toward supporting the employer in integrating technology solutions with business operations for optimal results.
Offer outstanding academic credentials and more than a decade of experience in planning, developing and implementing automation solutions which advance corporate growth, efficiency, competitive positioning, and sustainability. Excel in strategic thinking, budget administration, infrastructure planning, capacity analysis, system implementation and project management. Reliably steer risk management initiatives to achieve and maintain a secure working environment. Proven expertise in developing and enforcing policies and procedures, ensuring Sarbanes Oxley (SOX) compliance, and motivating staff to exhibit performance and productivity excellence. Adept at change management, IT policy and procedure development, and identifying cost savings.
Integral player in Organon becoming first Bell small/medium business client to achieve national High Speed Internet access for remote sales representatives.
Chosen as Team Lead for comprehensive disaster recovery planning project; orchestrated all phases from requirements gathering to testing and quality assurance.
Significantly lowered company expenses from server upgrade cycle by implementing virtualized infrastructure.
Slashed communication costs by 80% through resourcefully switching non-time critical Frame Relay connections to Internet VPN connections.
Leveraged state-of-the-art technology to roll out tablet PC s to national sales force for electronic physician detailing.
Proficiently spearheaded system integration and e-Business solutions using EDI and Internet technologies.
MBA with Technology Management Concentration, University of Phoenix
BMath, Honours in Operations Research, Computer Science Minor, University of Waterloo
MSCE (Microsoft Certified Systems Engineer)
ITIL (Information Technology Infrastructure Library) certified
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Organon Canada, 1997 to 2008
Drove cohesive and collaborative efforts between sales force and CRM (customer relationship management) vendor to rapidly resolve issues regarding data integration and program improvements.
Directed EDI development, testing and maintenance between Enterprise Resource Planning system and outsourced warehousing vendor.
Applied sharp organizational and prioritization skills toward orchestrating smooth migration of all desktops, laptops and servers from local independent domain to global Windows domain.
Seamlessly transitioned complete user base from local certificate-based Virtual Private Network (VPN) to a more user-friendly global Secure Socket Layer (SSL) VPN solution.
Provided management with critical tools for evaluating performance and defining business strategies by proficiently developing and maintaining quality sales and marketing reports using Crystal Reports.
Exercised strong project coordination expertise to navigate system integration between outsourced expense report capture system from Gelco, and internal ERP and contact management systems.
Decisively hired quality talent for IT Help Desk Level 1 outsourcing and oversaw contract negotiations.
Oracle 10i, StayinFront CRM, TrackIT, Softshare Delta/ECS EDI Translation, Checkpoint VPN-1, RSA Server, Blackberry Server, CallPilot, Gelco Expense Management, Prophix Budgeting, Navision Dynamics ERP, SQL Server, Exchange, Virtual Server, Terminal Server, IIS, SharePoint Server, Systems Management Server, Software Update Services, Internet Security and Acceleration Server
Hiring Agent Name
Are you seeking a results-focused, solutions-oriented IT Manager to support your company in maximizing performance? I am currently exploring new opportunities, and am interested in joining your team. To acquaint you with my qualifications, I m submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to impressive educational credentials, I offer seasoned experience in driving technology-driven business solutions which streamline and expedite company operations and capture measurable cost savings. I excel in project management, team building and leadership, driving technical support operations, and IT strategy planning. I also possess first-rate communication skills crucial to determining and responding to client needs and forging effective relationships.
As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals. I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.
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