yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

proficient it professional eager to contribute network administration and technical expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performance

career profile

ø  b.s., engineering technology.

ø  mcse.

ø  ms certified nt server 4.0.

ø  over ten years of information technology experience.

ø  strong focus on computer support services.

ø  outstanding capacity to develop and implement advanced applications.

ø  accomplished in installation, configuration and management of server networks.

ø  skilled consultant and advisor.

ø  proven testing and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases and operating systems.

ø  background in installation/set-up and managing software updates, network set-up and peripherals.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  english, chinese and vietnamese linguist.

 

information technology career experience

bestfit international, inc., city of industry, ca                                                                              2007 - present

it supervisor

       recruited to install, configure and maintain unix and ms 2003 servers.

       initiate security guidelines and procedures for internal/propriety software.

       deliver exceptional installation plans, implementation coordination and related network services.

       oversee user network accounts and manage security policy, account initiation, network drive connections and network services.

       originate project recommendations/modifications covering hardware and software needs and upgrades.

       setup and maintain wireless network architecture.

       ensure wireless service for laptops and workstations users.

 

seagull travel, inc., san gabriel, ca                                                                                              2004 - 2007

it specialist/tour guide

       retained to install, configure, upgrade and troubleshoot hardware components.

       provided service for servers, workstations, laptops, printers, routers and memory upgrades.

       maintained internal network cards, modems and multiple computer systems.

       assumed responsibility to set-up and maintain new user security accounts for ms 2003 server.

       facilitated training and end-user support in resolving hardware/software problems.

       built reputation of responding promptly to end-user needs to produce minimum computer downtime.

       installed, upgraded and troubleshot microsoft windows software applications including ms office xp suite, windows xp personal and professional, ms 2000 and nt systems.

       tasked to ensure technical support for contingency plans covering short/long range pc and laptop security protection.

       authored implementation logs showing target dates and schedule deviations.

       built strong client relationships vital to sustaining and growing business by providing local and regional tours.

 

yyyyyy x. yyyyyy

page two

 

 

 

ambell, inc., santa monica, ca                                                                                                      1999 - 2003

mis specialist

       brought into organization to install, configure and troubleshoot hardware and software programs in various computer systems.

       delivered service for setup, configuration and troubleshooting of laptops and cisco ap 1200 wireless antennas.

       orchestrated high-level support for problem detection/resolution.

       designated to maintain company network.

       installed, configured, upgraded and troubleshot vpn program for laptop customer with remote connect to vha22 domain.

       managed comprehensive antivirus software security process utilizing mcafee antivirus program data file producing minimal systems downtime.

       solved network issues for ms windows 9x, ms windows nt, ms windows 2000 pro, ms window xp pro and ibm as/400.

       set-up and maintained ms exchange e-mail, ms outlook 9x, ms outlook 2000 and ms outlook xp for new employees. 

       initiated all operational facets for local/wide area network printers.

 

 

earlier background

prior to 1999, served as system engineer, cybermedia, inc., los angeles, ca.  in this assignment, built outstanding capacity in system set-ups, troubleshooting software, installations, configurations and needed upgrades.

 

 

education

california state polytechnic university, pomona, ca

b.s., engineering technology, electronic and computer minor, 1994

 

north american computer consultants, glendale, ca

mcse (ms windows 2000), 2000

 

alexander hamilton institute, long beach, ca

microsoft certified nt server 4.0, 1997

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an it specialist/customer support capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.s., engineering technology, mcse certification and over ten years of successful it experience. to complement this background, i possess demonstrated expertise in user support, installations, configurations, upgrades and troubleshooting, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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