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Yyyyyy x. yyyyyy


437 SW 3rd Street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000




BSBA Candidate with outstanding Operations Management, Client Relations & Strategic Planning expertise eager to support a progressive employer in driving revenue growth and market share.



Core Competencies


P&L Management                         Training & Development                     Process Improvements

Human Resources                                     Policy/Procedure Development                        Recruiting / Hiring

Regulatory Compliance                Client Relationship Management         Compensation & Benefits

Retention & Recognition              Staff Productivity                                Staff Recognition


Key Achievements:


        Overhauled training program at ProVest to streamline staff development efforts by 60%.

        Accelerated on-time delivery from 36% to 88% within one year for ProVest by instituting project planning system based on teamwork, quality, and customer satisfaction goals.

        Championed HR improvements at ProVest to decrease labor expenses by 26%, elevate productivity by 32%, and reduce overtime hours by 100%.

        Fortified customer relations to decrease complaints from law firms by 62%.

        Increased Marriott Guest Satisfaction Scores by three points and diligently enforced compliance with internal control procedures.

        Consistently produced 100% error-free transcripts for State of Florida and provided 92% of transcripts three days earlier than due date.

        Authored winning bid proposal for Absolute Video Inc. to renew court contract worth $2.8M per year for four years.



Professional Experience


Aces Court Reporting, Miami, FL, 2010 to Present  

Operations Manager / Vice President  

         Oversee recruiting and hiring functions in conformance to labor budget.

         Signed $1.2M in new business.

         Leverage advanced knowledge of employment law, human resources, compensation, benefits, and performance management to create and deliver compelling sales presentations.

         Assemble and implement performance development plans for all team members.






Professional Experience continued                                                      Yyyyyy x. yyyyyy C Page 2 of 2


ProVest, Hollywood, FL, 2009 to 2010

Court Reporter Manager, Relief Office Manager

         Awarded in March of 2010 for driving cost-effective and quality-focused court reporting services.

         Established court reporting venture for Allstate clients currently servicing $1.2M+ new accounts.


Courtyard Marriot by Downtown, Miami, FL, 2006 to 2007

Night Manager & Auditor

  • Cost-effectively managed $1.3M+ in revenue and conducted P&L analysis with Controllers.
  • Managed team of five in performing administrative, financial and guest service functions.  
  • Prepared audit reports for accounting department and conducted cash deposits.


State of Florida, Miami, FL, 2006 to 2009

Lead Transcriber & Digital Court Reporter

  • Chosen and awarded as 2007 State of Florida Employee Of The Year.
  • Initiated charging all parties who request transcripts for first time to boost State s gross intake by 15%


Bantek, Miami, FL, 2005 to 2006

Armored ATM Technician & Auditor

  • Collected $3M per day from Federal Reserve in Doral and disbursed money to Washington Mutual banks in South Florida region, constantly adhering to stringent security policies and procedures.


Absolute Video Inc., Miami, FL, 2002 to 2006

General Manager, Court Reporter Manager

  • Directed five supervisors and 52 associates spanning 23 courtrooms.
  • Developed and introduced employee satisfaction program to heighten morale and improve retention.
  • Handled human resources activities such as recruitment, interviewing, hiring, and training.


Prior Background:


Package Handler, UPS,  Brooklyn, NY                 Floor Associate, Cashier, Toys R Us, Brooklyn, NY




Florida International University, Miami, FL, 2009 to Present

Bachelor s Degree in Business Administration, Major in Business Management

*** Expected Graduation Date: December 2010


Miami Dade College, Miami, FL, 2008

Associate s Degree in Association in Arts, Major in Accounting


Certified AAERT Stenographer

Public Notary, state of Florida


Computer Skills


Type 60-70 WPM, Oracle, SAP, PeopleSoft, QuickBooks, Quickbase, Microsoft Office Suite (Word, Excel, PowerPoint, Access)

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