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yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000




versatile business professional offering dynamic skills in operations management, team building,  customer service, communications and safety eager to contribute to the success of a progressive organization



career profile

ø  a.a., communications.

ø  upcoming b.a., communications, business minor.

ø  solid experience in all phases of operations management.

ø  award-winning record of progression to assignments of increasing authority and responsibility.

ø  knowledgeable in all facets of transportation coordination.

ø  demonstrated competence in team leadership and customer service/relations.

ø  adept in administrative procedures and policy.

ø  strong focus on safety.

ø  skilled in coordinating multiple transit units.

ø  designated for critical operations assignment due to outstanding performance.

ø  proficient in dot compliance.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  notable ability in personnel training and administration.

ø  capability in advanced business software applications.



professional experience

veolia transportation,                                                                                                       2003 - present

operations communications supervisor (2007-present)

       promoted to ensure safe and effective delivery of transit services.

       provide supervision and communication with bus operators.

       direct radio communications and vehicle fleet management.

       orchestrate planning and operational changes.

       conduct disbursement of transit supervisors.

       verify time cards for accuracy.

       investigate accidents and originate reports.

       plan all field operations.

       effectively manage emergency situations.

       award winner including star performer for a job well done 4/16/08, star performer for customer service /05/08 and star performer from peers for job appreciation, 6/6/08.

       designed and implemented new multi-million dollar fare box project including a report enabling city government to correct fare purchase oversights.





yyyyyy x. yyyyyy

page two



public safety officer (2003-2007)

       recruited to monitor fire safety and security alarms on transit property.

       tracked and monitored persons/vehicles entering transit property.

       performed frequent inspections of transit properties for unsafe and insecure conditions.

       efficiently operated communications equipment while responding to radio calls for service.

       maintained all needed logs and documentation.




earlier background

prior to 2003, served as supervisor, arizona department of corrections and classroom instructor/public safety officer, laidlaw transportation. in these assignments, built outstanding safety, communications, supervisory, training and problem-solving skill sets.





glendale community college, gendale, az

associate of arts, communication, 2009


arizona state university, location

bachelor of arts, communication studies with a minor in business, expected graduation date


rio salado college, phoenix, az

corrections technology certification, 1999






























yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000







cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an a.a., communications, an upcoming b.s., communications and over 13 years of relevant career experience.  to complement this background, i possess demonstrated expertise in planning, scheduling, operations, supervision, safety and customer relations as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy













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