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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




telecommunications specialist eager to contribute technical expertise, dynamic project management, customer skills and strong analytical abilities toward supporting operations of a progressive organization.



career profile

ø  a.s., general studies; upcoming b.s., business administration.

ø  over 12 years of telecommunications experience gained in the private sector, u.s. air force and the u.s. navy.

ø  extensive corporate and military professional development training with ccs/ss7, switch foms, tirk and unix certifications.

ø  active secret security clearance.

ø  expertise in installation, calibration, maintenance and service of a wide array of telecommunications equipment as well as knowledgeable in design and build of advanced components.

ø  skilled in equipment testing, problem resolution and maintaining equipment in on-line status with proven capacity to manage and direct engineering and technician staffs.

ø  adept in training and development of staff personnel with outstanding ability in quality and process improvement.

ø  diagnostic proficiency in identifying/resolving defects in wiring, switches, networks and related electrical equipment.

ø  familiarity in use of schematics and proficient in advanced software applications.



professional experience

at&t, meriden, ct                                                                                                                    2000 c present

technical analyst-network operations center

         recruited to conduct network surveillance on ccs network, ain, and  corporate datakit network.

         perform analysis of alarms.

         resolve all issues in timely and accurate manner.

         coordinate with related departments to ensure facility repairs.

         selected as member of the midwest/west ss7 migration team.

         in above assignment, train up to 20 employees in proper testing/surveillance procedures.

         employee training key to successful at&t restructuring of work to connecticut network operations center.  

         coordinate circuit work changes covering rearrangements with other telecommunications carriers and equipment vendors.

         identify trouble causes that are procedural rather than "failed system" in nature.

         monitor testing on packet switch technology equipment covering ss7, ain, ppsn and adjunct systems.

         originate written/electronic records of work activity.

         ensure routine database back-ups on unix-based ibm platforms.

         initiate surveillance on company voip platform.

         deliver highest quality customer service in solving network issues.

         aid transport department in resolving issues in t-1, ds-3 and transport levels of network.

         conduct maintenance/administration on lidb database records.

         facilitate ss7 translations in tekelec eagle stp equipment.

         test and maintain ss7 circuits in tekelec, alcatel and nortel dms stp equipment.






yyyyyy x. yyyyyy

page two



southern new england telephone, hartford, ct                                                                             1997 c 2000

network technician electronics

         retained to perform wide array of duties.

         achieved promotion to technical analyst in september 2000.

         maintained circuits and equipment within high volume central office.

         upgraded test equipment for troubleshooting dso ds1, and ds3 level circuits.

         gained expertise in central office equipment including d4, t324, rc28 multiplexer, dacs2, dsx1, dsx3, adsl, hdsl, ddm2000, and others by lucent, alcatel, adc and nortel.

         performed cross connects on mdf frame for pots, adsl, isdn, 56k, ss7 and related circuits.

         maximized performance by actively collaborating with cross-functional departments and testing/troubleshooting circuits.

         utilized test equipment including t-berd, tcom and sierra.





military background

currently serving as weapons systems technician, united states air force reserve, 104th fighter wing, westfield-barnes guard base, massachusetts.  in this assignment, gained rapid promotion to weapons load crew chief, directing weapons crew and overseeing maintenance, inspections and repairs for multiple weapons, mechanical, electrical, electronic and pneumatic mechanisms. 


earlier (1996-2006), served as aviation ordnance man, united states navy reserve, nar, brunswick, maine.  this position involved maintenance, inspection and repair of aircraft equipment/ordnance for f/a-18 and p-3 aircraft among other duties.





asnuntuck community college, enfield, ct

associates degree, general studies, 2006

business administration studies, expected degree completion date


airman leadership school, knoxville, tn, 2007

distinguished graduate award- top 10% of class


new haven, ct

certification, basic unix, 2001

ccs/ss7 certification, packet switching fundamentals, advanced intelligent network overview, nortel nti switch, 2000

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a telecommunications specialist capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive telecommunications-related certifications, an active secret security clearance, an a.s. degree and over 12 years of experience gained in the private sector and with the u.s. military.  to complement this background, i possess demonstrated expertise in network surveillance, alarm resolutions, staff training, circuit  changes, testing, documentation and troubleshooting, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy








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