Dynamic, dedicated and enthusiastic multifaceted professional with broad based experience in general business operations, customer service and administrative assistance eager to integrate superior communication, interpersonal and organizational skills toward supporting the bottom-line goals of a progressive organization. Core competencies include:
Business Acumen/Technical Savvy
Customer Service Focused
Adaptable and Flexible
Maintain Calm and Composure
Identify Process Improvement Opportunities
Conduct Audits/Identify Deficiencies
Data Collection/Research/Report Creation
2009 to Present: Administrative Assistant - United Equity Group, Xxxxxx, Xxxxxx
Provide high level administrative assistance to Chief Compliance Officer, Chief Operations Officer and CEO; coordinate meetings and conferences, perform general clerical, scanning and filing duties, and contribute toward organizational success by providing excellent employee and client relations.
2008 to 2009: Customer Service / Office Manager - Express Credit, Xxxxxx, XXXXXX
Scheduled appointments for automotive dealerships for new and used auto sales lending; created office schedules, mentored other Customer Service Representatives, and set up a highly effective dealership call center program to optimize business results.
2007 to 2008: Cashier / Customer Service - Sam's Club, Xxxxxx, Xxxxxx
Collaborated with store mangers to provide exceptional customer service; resolved membership issues, assisted with transactions, and handled inventory tasks in line with corporate requirements for quality control and service.
Performed cashier duties; balanced case drawer, processed credit transactions, and submitted credit card applications.
2006 to 2008: Retail Auditor - Certified Reports, New York, New York
Effectively performed extensive audits of retail stores and movie theaters; identified deficiencies in customer service, operations and financial compliance.
2005: Administrative Assistant - A.G.F., San Francisco, CA
Worked in a virtual environment to provide administrative support; processed client purchases and transactions, monitored invoicing activity, and collaborated with home office to resolve issues.
Additional Related Positions
2003 to 2004: Assistant Manager - OTP, Indianapolis, Indiana
2001 to 2002: Customer Service / DSD - Kroger, Katy, Xxxxxx
Bachelor of Criminal Justice, University of Phoenix, Phoenix, AZ
Associate Degree in Paralegal Studies, Kaplan University, Boca Raton, FL
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
Are you seeking a dynamic, talented and experienced Business Professional to join your organization? If so, I believe my successful history of leading superior customer service initiatives, increasing office efficiencies and contributing toward revenue and income producing activities make the perfect candidate for the position of <position here.
With over 10 years of experience of providing leadership, staff support, and general business management, I believe I have the characteristics and hands-on knowledge to excel in this position. I am highly knowledgeable in leading aggressive process improvement activities, streamlining business processes for increased efficiencies and being a valued, collaborative member of a team. I can handle high pressure operations in a fast paced environment, and my reputation for maintaining calm and composure during high volume client contact is well earned. I am dedicated to maximizing performance goals, supporting business objectives and gaining successive responsibilities; I know that I could be a valuable member of your team from day one.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. I believe it would be mutually beneficial for us to meet to discuss this position and how I can contribute to your company. I look forward to hearing from you soon!
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