yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

country of citizenship: united states

 

 

core competencies

 

telecommunications; switching; transmission; digital & analog; supervision; project management; subcontractor/crew management; installation; troubleshooting; repair; maintenance; expansions and upgrades; testing; quality assurance; standards compliance; documentation; technical writing; procedural development; blueprints/specifications interpretation; client relations; field services; customer support; human resources; training and development; scheduling; ordering; inventory control; computer technology; component-level troubleshooting; electronics; electrical

 

experience

 

2004-present

the home depot

pittsfield, ma us

supervisor: confidential

salary: $12.70 per hour

hours per week: 40+

supervisor

 

demonstrate strong managerial skills in simultaneously steering operations of both the lumber and building materials departments for high-volume major retailer.  effectively train, develop, schedule, and lead dynamic team of associates, with strong focus on consistently providing quality customer service.  routinely evaluate staff and implement corrective actions to maintain high-level performance. strategically control inventory and product ordering to contain costs while ensuring optimal stock levels; efficiently track orders for timely delivery and prompt problem solving. licensed in operating fork trucks, reach trucks and electric ladders.

 

2003-2004

goodman networks

carrollton, texas us

supervisor: carlos almarez; phone: unknown; contact: no longer there

salary: $30.00 per hour

hours per week: 40

level 4 installation/test supervisor

 

page 1 of 3

yyyyyy x. yyyyyy                                                                                              page 2 of 3

 

proficiently planned, coordinated and managed projects and subcontract crews; projects spanned installation, de-installation, relocation, and upgrades of wide range of telecommunications switching and transmission equipment in compliance with engineering specifications, blueprints and stringent industry codes/regulatory standards.  position entailed 95% international and domestic travel.

 

efficiently installed racking for cable and power runs, dc power cables (up to 750mcm), ac inverters, rectifiers and battery strings as well as performed wire-wrapping of main frame blocks and dsx panels.  facilitated power up of equipment.  thoroughly troubleshot and effectively resolved problems defined during testing phase and performed acceptance testing of entire system with clients for quality assurance.  delivered superior ongoing customer service by providing modem access and on-site support to address and resolve equipment issues.  effectively duplicated and troubleshot field problems as well as tested new products at lab.

 

managed detailed documentation updates of daily logs, test records, parts orders, and blueprint changes. applied industry expertise toward writing effective procedures for live traffic equipment expansions and upgrades.

 

1989-2003

alcatel usa

plano, texas us

supervisor: john mastoras; phone: unknown; contact: no longer there

salary: $36.42 per hour

hours per week: 40

sr. supervisor/support engineer

 

please reference goodman networks job description (above); steadily progressed with alcatel usa over span of approximately 14 years to assume increasing levels of supervisory accountability, culminating in responsibilities similar to those of subsequent employer.

 

while with alcatel, served as part of 3-person team dispatched to world trade center on 9/12 to work each site and bring switches back on-line as power was restored to impacted grid areas; handled all zones including ground zero.

 

1984-1989

petricca communications

pittsfield, massachusetts us

supervisor: chris blaine; phone: unknown; contact: office closed

salary: $11.50 per hour

hours per week: 40

switch technician

 

held full accountability for office operations of small long distance company; spearheaded initiatives to convert office from 100% analog to approximately 90% digital prior to leaving company to take on larger challenges within the telecommunications industry.

 

responsibilities ranged from maintaining digital switch, troubleshooting alarms, inputting call routing changes, and ordering new circuits to troubleshooting circuit issues with central office toll personnel and installing/implementing all new transmission and test equipment.

 

yyyyyy x. yyyyyy                                                                                              page 3 of 3

 

 

education

 

sylvania technical school

waltham, massachusetts us

degree: certificate of completion

major: computer repair

earned: 1983

gpa:  3.7

key coursework: component-level computer troubleshooting, electronics, electricity, computer design and software, mathematics

 

awards/recognition

 

award for contributions in restoring communications in manhattan post-9/11