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   0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven professional with expertise in front office and insurance authorization

operations eager to contribute skills toward supporting the employer in optimizing performance

profile of qualifications


ø  offering comprehensive medical office background spanning appointment/procedure/surgery scheduling, payment processing, charts management, and multi-line phone handling

ø  extensive knowledge of insurance authorization and billing processes; well-versed in coding

ø  motivating leader experienced in training, coordinating, evaluating, and directing team members

ø  sharp business acumen; adept in developing financial and practice analysis spreadsheets as well as preparing complex reports supporting internal audits

ø  excel in prioritizing, planning and managing workflow to maximize productivity

ø  dynamic communication, customer service, troubleshooting, and problem solving skills; effectively liaise between patients, physicians and multi-disciplinary medical/healthcare team members

professional experience


true imaging                                                                                                                      2009 c 2010
front office receptionist/authorization specialist

proficiently managed full-scope front office/reception functions, from appointment scheduling, payment collection and phones to charts and database records, concurrent with obtaining insurer authorizations


the doughnut peddler                                                                                                        2006 c 2009

billing and collection specialist

efficiently handled billing and collections, including posting charges and payments, as well as steered front office operations ranging from phone management to customer order processing and database maintenance


the d cor store                                                                                                                  2004 c 2006

actively consulted with clients in interior decorating strategies, ensuring quality customer service and playing solid role in driving sales


southern california orthopedic institute center for rehabilitation                                          2002 c 2003
front office receptionist, biller/authorization specialist

effectively scheduled patient appointments  and prepared carts as well as secured insurance authorizations and processed insurance billings; served as key point of contact between physicians and physical therapists


southern california orthopedic institute                                                                               2000 c 2002

front office receptionist, authorization specialist

oversaw front office operations for 5 physicians, including patient appointment/procedure/surgery scheduling and insurance authorizations as well as charts preparation/maintenance


kidney center inc.                                                                                                              1998 c 2000
insurance biller

facilitated new physician in-servicing on billing protocol as well as trained and directed team of 5 physician billers; oversaw physician charges, including coding, billing and reviews

resourcefully prioritized and assigned team workflow to optimize operations; conducted annual staff evaluations and implemented corrective actions to ensure consistent achievement of goals

compiled and produced detailed financial and practice analysis spreadsheets, providing critical tools for evaluating bottom-line financial and operational performance; additionally researched, organized and presented complex financial reports for audits



medical assistant program, lawton school of medical assistants-van nuys, ca
secretarial program diploma, watterson college-sherman oaks, ca

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am eager to contribute my vast medical front office and insurance authorization/billing experience toward supporting you in boosting your operational and financial performance, and am submitting my resume for review.  in advance, thank you for your time and consideration.


as demonstrated, i offer many years of experience in full-scope front office and insurance authorization/billing functions as well as the ability to support financial/practice performance analysis and audits through effective research, development and presentation of detailed spreadsheets and reports.  beyond this, i have effectively in-serviced physicians in billing protocol as well as trained, coordinated and led productive billing teams and am highly effective in defining and implementing strategies for boosting efficiency and quality of operations.  i am also customer-focused and possess strong communication and interpersonal relation skills crucial to interfacing with and liaising amongst patients, physicians, insurers, and staff.


as an employee, you will find me to be a driven team player prepared to deliver both immediate and long-term results and committed to supporting you in achieving your objectives.  i am confident that i could be a valuable asset as an integral staff member, and look forward to interviewing with you in the near future.






cindy williams














0000 xxxxxx xxxx , xxxx , xxxxx 00000







contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i offer you extensive experience in the medical field, with expertise in (insert key qualifications related to the target position c ie, focus either on front office, or authorizations, etc. based on what they were looking for/what you discussed during interview).  complementing this, i am adept in planning and managing workflow to ensure optimal productivity and efficiency, am consistently committed to quality and am highly effective in interfacing with broad populations within the medical/healthcare field.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.





cindy williams






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