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Yyyyyy x. yyyyyy                                            Jade D. Gilbert

Social Security Number:              Number

Position:                                            Program Operations Specialist   



FACTOR A:  Knowledge of qualitative and quantitative analytical and evaluative methods.



Throughout my progressive career, I have repeatedly demonstrated my solid knowledge of qualitative and quantitative analytical and evaluative methods.  My record shows repeated success, resulting in progressive increased responsibilities and promotions.  I have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  I successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.


In my current position as Jr. Quality Assurance Specialist at National Institutes of Health, I consistently identify and implement pioneering ideas and approaches toward developing techniques, protocols, standard operational procedures, and policies that play a key role in optimizing operational and financial performance.  I conduct comprehensive review and analysis of current processes, evaluate alternative options and implement or modify standard operating procedures to meet organizational objective.  I determine when new procedures are needed to clarify, streamline or eliminate non-productive functions.  I was recognized for promoting exceptional services and dedication to the New Business System at National Institutes of Health in 2007, exhibiting strong analytical and evaluative abilities.


I proactively apply sharp analytical and problem solving abilities toward creating and modifying invoice tracking assignment logs and providing extensive invoice research and tracking using Envision to ensure vendors are paid in a timely manner.  Exhibiting strong detail orientation and organizational skills, I monitor invoices for certification and invoice payments for contractors.  I also identify, route and track requisition and requirements to appropriate contract officer.


Serving as Billing Manager at Maryland Open MRI, I have effectively provided innovative, solutions-focused recommendations by successfully applying my knowledge of qualitative and quantitative analytical and evaluative methods.  I was relied upon to manage all aspects of daily operations, with strong focus on optimizing productivity, efficiency and quality of services.  I successfully analyzed and identified delinquent accounts using various aging reports and reconciled monthly credit card transaction reports, further illustrating ability to manage multiple functions.  I also conducted thorough quality assurance reviews and analysis to ensure adherence to the accounts receivable and accounts payable processes.


As a Customer Service Representative at Aetna US Healthcare, I effectively maintained Aetna s computer system for all incoming corresponding and provided technology-driven solutions implementation to analyze and evaluate methods.  I efficiently processed member requests through the member service database and provided resolution for company s eligibility/benefits in accordance with various contract stipulations.



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