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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

 

 

Date

 

 

Hiring Director

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Please accept this letter and accompanying resume in application for the Program Manager opportunity that is currently available.  In advance, thank you for your time and consideration.

 

As a dedicated, 10-year employee of Carlson Wagonlit Travel, I bring to you a proven commitment to delivering top-notch client service, considerable operations leadership talents, and substantial experience in relationship/partnership building, key account management, and strategic planning. To complement these qualifications, I offer exemplary problem solving, critical thinking, team leadership, communication, and organizational skills which are paramount in maximizing bottom-line performance.

 

If selected for this opportunity, you will find me to readily achieve your objectives through superior performance, initiative and tenacity.  I am confident that I am an ideal candidate for this role and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

Dedicated Travel Industry Executive eager to contribute extensive operations leadership talents and client service expertise toward supporting Carlson Wagonlit as a dynamic Program Manager.

 

Qualifications Profile

 

  • Substantial experience in travel management including operations, cost and trend analysis, client relations, and key account development and management.

         Proactively foster and nurture strong customer partnerships spanning diverse cultures and backgrounds.

         Proficiency in thorough customer needs analysis to create and promote appealing and cost-effective corporate travel programs.

         Extensive experience in operating online booking tools such as Cliqbook, GetThere and Horizon.

         Played an integral role in increasing revenue for Carlson Wagonlit by signing and maintaining high-dollar accounts and consistently ensuring quality client relationships. 

         Thorough knowledge of travel management information systems, and business travel trends and issues.

         Meticulous problem solver with an impressive ability to gain customer confidence and satisfaction.

         Advanced knowledge of domestic and international travel operations spanning ticketing and reservations for flights, car rentals, limousine services, and accommodations. 

 

Professional Experience

 

Carlson Wagonlit Travel, 1999 to Present

Sr. Account Manager   

         Drive cohesive global client relations between operations and account management, successfully implementing and monitoring locations in Europe to ensure 100% client satisfaction.

         Apply dynamic analytical strengths toward performing strategic planning, anticipating key customer needs, conducting quarterly reviews, and evaluating industry trends and data.

         Play a crucial role in contract negotiations and cooperate with travel suppliers (airline, car, and hotel vendors) to assess contract value and monitor adherence to terms and obligations.

         Handpicked to manage and maintain major account representing approximate annual air spend of $29M and total T&E spend of $45M.  

         Prepare and coordinate new client accounts, provide traveler orientations and materials, and formulate business plan to achieve and maintain effective account management.

         Leverage outstanding leadership talents in hiring, training, scheduling, supervising, motivating, coaching and managing 10 travel agents.

         Captured $500K in savings by targeting online adoption to reach 40% and encouraging travelers to book reservations 7+ days in advance for an average savings of 20%.

         Demonstrated exemplary forecasting and critical thinking expertise in conducting comprehensive business reviews, benchmarking key metrics, and steering continuous improvement.  

 

Prior Background:

 

Manager, Client Development and Operations Team Lead, Corporate Travel Management Group,

Lombard, Illinois, 1994 to 1999

 

Sales Manager, Midwest, Jetset Fares and Ticketing, Chicago, Illinois, 1990 to 1994

 

Customer Relations, AMR Travel Service, Naperville, Illinois, 1985 to 1990

 

 

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