details-focused, results-driven professional eager to contribute proven account management, consulting,

team building, and training / development talents toward maximizing a progressive company s productivity.

 

profile

 

         contribute sharp analytical skills, excellent problem-solving techniques, and solid communication proficiencies.

         expert at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         utilize strong interpersonal relations talents to interface with all business representatives through to executive level.

 

~ key technical proficiencies ~

 

microsoft works hpf statistical analysis for trends ms4 • microsoft excel 10-key by touch customer service dsg quickbooks office procedures medical terminology mdx • quicken hboc insurance forms & billing allegra

medi-tech ssi as/400 • microsoft office • internet explorer • data entry

 

professional synopsis

 

 

         apply broad scope of administrative talents toward directing team-driven, large-scale government account management efforts to include performing billing / collections activities and overseeing all medicare, medi-cal, and government-sponsored hmo accounts receivables.

         create dynamic personnel training programs, as well as actively coaching and monitoring staff performance to facilitate productive team building and improve communication measures through key employee audits.

         demonstrate strong financial proficiencies toward performing accurate money handling duties concerning contracted reimbursement rates, along with completing the proper documentation of values through consistent recordkeeping practices.

 

 

         contributed superior communications abilities instrumental in facilitating comprehensive employee-based billing / collections training programs in coordination with corporate objectives.

         strategically steered the troubleshooting of high dollar accounts by utilizing sharp negotiation skills to include promptly handling diverse business requests and effectively resolving key business challenges.

         efficiently cleaned and maintained accounts receivable backlogs to guarantee seamless business processes at all times.

 

 

         drove organizational success by directing all-inclusive billing, collections, and resolution of high-volume medi-cal, california children s services, and medi-medi accounts to include liaising among case management personnel, health information services, and government vendors.

         demonstrated dynamic leadership skills toward directing a top-performing 15-member team with daily medi-cal billing / follow-up efforts, along with providing all billing / processing training, workflow prioritization, reviews, coaching, and disciplinary actions.

         proficiently audited inpatient accounts to ensure quality data while concurrently supporting the completion of special projects.

         instrumental in implementing innovative new ssi billing system critical toward improving operational productivity.

         supervised a proactive variance team in performing variations of contracts and refunds to insurances / patients, as well as facilitating backlog clean-up of medi-cal accounts receivable with limited inclusion of the tar process.

 

 

         spearheaded accounts receivable clean-up projects to include but not limited to all aspects of the tar process, along with successfully recovering old snf and sub-acute tar monies.

         performed wide-ranging medi-cal billing and tar process training efforts, as well as directing secondary claims processing instructional activities and facilitating flow chart organization for ease of use.

 

~ additional professional roles held ~

 

lead medi-cal biller, catholic healthcare west st. mary medical center, long beach, ca            1998 c 2004

patient account representative, memorial health systems, ormond beach, fl                                                1997 c 1998

 

 

 

 

 

 

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hiring agent name

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dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad background in account management, consulting, team building, and training / development toward maximizing your company s productivity.  i can contribute sharp analytical skills, excellent problem-solving techniques, and solid communication proficiencies toward supporting diverse business operations, and have demonstrated my comprehensive professional talents within over 12 years of proven high-volume public- and private-sector healthcare-based account management practices at various hospital facilities.

 

please note that i am proficient in diverse programs such as microsoft works hpf statistical analysis for trends ms4, microsoft excel 10-key by touch customer service dsg, quickbooks office procedures medical terminology mdx, quicken hboc insurance forms & billing allegra, and medi-tech ssi as/400.

 

you will find me to be a details-focused leader who is an expert at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.  in addition, i can demonstrate strong interpersonal relations talents to effectively interface with all business representatives through to executive level.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy