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yyyyyy x. yyyyyy

~ fluent in spanish and english ~


0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


results-driven, solutions-focused leader eager to contribute proven administrative / operations management,

team building, and client relations talents toward optimizing a progressive company s productivity.




ø  recognized as a project recruiting leader employing effective management strategies and cultivating strong client relations through tactical marketing efforts.

ø  adept at creating and implementing best practice methodologies and continuous improvement programs to achieve cost-effective alignment with overall company-wide goals.

ø  demonstrate sharp decision-making skills, excellent problem-solving abilities, solid interpersonal relationship-building talents, and outstanding written / verbal communication proficiencies.

ø  expert in the prioritization, management, and completion of multiple assignments within fast-paced, high-pressure situations in order to meet set deadlines while maintaining a commendable work ethic.


~ education, licensure, and technical proficiencies ~


a.a., business administration                                                                       rio hondo college, whittier, ca

escrow manager license                                                 state of california department of corporations

notary public                                                                                     state of california notary association


microsoft windows xp / vista • microsoft office (word, excel, powerpoint, outlook) • adobe acrobat writer

sms • sms streamline escrow • doc net • trust net accounting • internet explorer


professional synopsis


senior escrow office manager, golden state escrow, inc., san dimas, ca                                     1999 c 2007


key achievements

ø strategically steered critical account development programs targeting, penetrating, and launching exceptional business growth throughout san bernardino, los angeles, and orange counties.


         applied superior managerial talents toward overseeing comprehensive human resources efforts, including recruiting high-performance employees, providing dynamic training / development, and creating positive staff relationships.

         delegated tasks to allow individualized work-related confidence and motivated employees to achieve optimal performance, while concurrently preparing and reviewing critical daily office sales operations activities.

         drove profits by directing wide-ranging account activities, along with performing accurate financial reporting, objective business consultations, and solid sales presentations to achieve increased revenue and essential business retention.

         liaised between key professional associations, including promptly handling account issues and proficiently resolving business challenges; attended associated meetings with contractors, building management representatives, mortgage brokers, lending institutions, and real estate companies.

         expertly developed comprehensive work plans / specifications, maintenance contracts, and bidding documentation for distribution to over 100 companies per month.


executive administrative recruiting department manager, mac & mae escrow, inc., covina, ca      1986 c 1999


key achievements

ø successfully coordinated participation within innovative industry tradeshows and company-wide events.


         optimized organizational productivity by effectively planning, organizing, and scheduling workflow according to standard operational procedures and asset management, along with directing special projects as necessary.

         demonstrated exceptional business support abilities toward assisting executive-level personnel with various administrative efforts, including preparing detailed commission / management reports, invoice adjustments, co-op billing, and sales meeting scheduling.

         networked between account management and customers to create mutually beneficial business resolutions regarding order status inquiries, as well as maintain seamless organizational processes.

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