food & beverage ~ hospitality industry

 

profile                                                

 

ø  offer solid experience in fast-paced food and beverage industry; recently completed barista training through leading coffee academy and have rsa training/certification

ø  customer-focused, service-oriented and focused on client satisfaction

ø  thrive in multi-task, time-sensitive and team-oriented environments

ø  strong planning, prioritization and organization skills crucial to maximizing productivity and efficiency

ø  broad skills in administrative functions including order processing, data entry, product ordering, and high-volume phone management

 

professional experience                

 

shop assistant, origin kebabs                                                                                               2007-2008

  delivered superior customer service through efficient food production, order fulfillment and inbound phone management

  facilitated broad-scope operations ranging from cash handling, banking and ordering to opening/ closing procedures, general administrative/clerical functions and facility maintenance/sanitation

  proactively interfaced with corporate office

 

call centre operator, electrolux home products                                                                        2006-2007

  actively responded to customer service/parts enquiries, placed orders and promptly addressed and resolved any complaints;  strategically scheduled technicians to deliver timely service

  proficiently managed customer accounts and data/order entry

  resourcefully developed and implemented policies and procedures to optimize client servicing, productivity and efficiency

 

call centre operator, chrisco                                                                                               2005-2006

  provided quality customer service in filling orders, handling problems/complaints and addressing questions; drove sales growth through persuasive upselling

  promoted to finance department, with responsibility for coordinating customer financing

  managed varied administrative functions, from contacting contractors to placing orders and performing data entry

  additionally employed in deliveries department for 3 months, where strong research and analysis skills were instrumental to effectively investigating non-delivered stock issues

 

shop assistant, michel's patisserie                                                       2004-2006

  actively supported all aspects of caf operations including selling/ordering cakes, preparing coffee and providing table service in a fast-paced setting to faxing orders to head office, opening/closing shop and overseeing facility sanitation

 

education                                           

 

barista course, australia's leading coffee academy; 2008

rsa, quality hospitality international (qhi); 2008

certificate ii & iii, business studies; 2006

certificate ii, retail operations, impact training institute; 2004

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in the food & beverage/ hospitality industry.  to acquaint you with my qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include solid experience in the food service industry, where i have been actively involved in all aspects of operations from table service, food preparation, cash handling, and banking to opening/closing processes, ordering and administrative/clerical support.  i also offer extensive background in high-volume phone centre environments where superior customer service plays a key role.   to complement this, i recently completed a top-notch barista program and have also completed rsa training.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

belinda ipek