Yyyyyy x. yyyyyy                                                                                                     

 

8811 Colesville Road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

Email:  Abc@xyz.com

Country of Citizenship:   USA

Social Security Number:  XXX-XX-XXXX

Current GS Career Code: 0671 C Health System Specialist-PEBLO

 

____________________________________________________________________________

 

Vacancy Announcement #:

Position:                                          

____________________________________________________________________________

 

Core Competencies

Medical Evaluation Board (MEB); Physical Evaluation Board (PEB); Warrior Transition; Veterans Administration (VA); developing strong interpersonal working relationships with senior Commissioned/Non-Commissioned officers, senior grade government employees and medical professionals; work with Social Security Administration, Judge Advocate General (JAG), military family members; medical documentation review; information collection and analysis; benefits administration; Health Insurance Portability Accountability Act (HIPAA); MEDCOM, Army and Department of Defense; Software C MS Word, Outlook, PowerPoint, Military Health System CHCS, ALHTA, Medical Evaluation Board Internal Tracking Tool ( MEBITT), Electronic Disability Evaluation System (E DES AKO), Integrated Disability Evaluation System C Veterans Tracking Application (IDES VTA); customer service; budgetary management C A/R, A/P, forecasting; administrative management; executive assistance; healthcare contract management; business analysis; strategic planning; neuropsychological assessment instrument administration; Florida Department of Health Disability Determination; health insurance; records maintenance; knowledgeable in American Psychological Association Code of Ethics; sales/marketing; employee training; OSHA compliance; website development and maintenance; database maintenance; generation of correspondence and reports, utilizing word processing software; Florida insurance laws; Broker License; mortgage insurance; insurance underwriting analysis and risk evaluation; relevant coursework in Property and Casualty Insurance Laws, Policies and Procedures to attain Florida Insurance Broker License; Therapeutic Massage Degree, Anatomy and Physiology Minor, Complementary Health Care coursework, including Biology, Anatomy; Physiology, Sports Medicine, Clinical Pathologies, Chinese Medicine, Hydrotherapy, Nutrition, HIV, Medical Terminology, Ethics, CPR & First Aid

 

 

Professional Experience

Month Year - Present

IAP Worldwide Services

Walter Reed Army Medical Center

Washington, DC

Hours per week:  40

Salary:  $52,260 annually

GS Career Code: 0671

Supervisor:  Ms. Thurston, 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                   May Be Contacted

 

Page 1 of 5

Yyyyyy x. yyyyyy                                          Vacancy:                                                                           Page 2 of 5

 

Health System Specialist, Physical Evaluation Board Liaison Office (PEBLO)

 

In this Contractor assignment, serve in a coordination and solder-assistance role working with soldiers and the MEB, PEB, Warrior Transition Unit, any other units of assignment and the VA to assist

individuals through the MEB/PEB process.  Employ strong interpersonal relationship-building capabilities in assisting personnel, including their families, in dealing with variety of physical as well as psychiatric issues.  Additionally, use strong organizational skill sets in support of providing timely and appropriate, regulation-supported services, working closely with Senior Commissioned/Non-Commissioned Officers, senior-level government employees, medical professionals including Nurse Case Managers, other agencies such as the PEB, VA, Veterans Military Service Coordinators, the Social Security Administration and the Judge Advocate General (JAG) office, among others.     

 

For each individual involved in Board process, review and analyze medical and administrative files, identify issues of import and develop compliance planning.  To gain pertinent information for each case, conduct face-to-face and telephone interviews with various involved parties, examine and analyze reports and correspondence, including emails, and verify accuracy of information gained.  Utilize knowledge of pertinent laws, regulation, policies and procedures to determine most beneficial services available and work closely with each individual to develop effective strategies for gaining those benefits.    

 

Maintain confidentiality of each case and follow regulations in accordance with the Privacy Act, HIPAA, and all applicable MEDCOM, Army and Department of Defense regulations.  Am highly capable in the use of variety of relevant hardware and software, including Military Health System CHCS, ALHTA, MEBITT, E DES (AKO), IDES VTA and advanced Microsoft business software Outlook, Word and PowerPoint. 

 

 

Month Year C Month Year

Community Psychological Associates

Altamonte Springs, FL

Hours per week:  40+

Salary:  $57,000 annually

Supervisor:  Dr. Michael West, 202.553.4240                                    May Be Contacted

 

Business and Clinic Manager

 

For this outpatient clinic, served as the Health System Administrator, which included strong involvement in assessing corporate performance and developing process/procedure improvements designed to improve healthcare service provision to clients.  Additionally, provided direct public relations, customer service and administrative direction, including input regarding corporate strategies, and managed all related HR functions, Accounts Receivable/Accounts Payable actions, tangible property accountability and space utilization.

 

To maintain currency with all electronic-related activities, constantly monitored all aspects of company Information Technology, recommending hardware/software upgrades.  Also managed all service and healthcare contracts with private as well as public-sector agencies. 

 

Played key role in the administration of large variety of neuropsychological assessment materials, including scoring them according to standardized procedures.  Worked closely with diverse group of individuals with multiple and complex medical/psychiatric conditions who were involved with Florida Department of Health application process for the Disability Determination, assisting them in working through the difficulties associated with working with a large state bureaucracy.  Focused particularly

 

Yyyyyy x. yyyyyy                                          Vacancy:                                                                           Page 3 of 5

 

on insurance, records maintenance and scheduling while assuring compliance with Florida law, HIPAA and the American Psychological Association Code of Ethics.

 

 

November 2005 C August 2007

Greystar Management

Altamonte Springs, FL

Hours per week:  40

Salary:  $36,000 annually

Supervisor:  Gregg Girard, 407.514.2658                                          May Be Contacted

 

Assistant Property Manager

 

For a large, multi-family residential housing complex, was tasked with responsibility for oversight of housekeeping, building maintenance, unit sales/marketing and administrative staff direction in the absence of Property Manager.  Utilized excellent business and marketing strategies to strengthen existing relationships as well as to build new ones and to develop sales opportunities with both governmental as well as private sector organizations.  Worked to maintain corporate policies/strategic goals while providing high levels of customer service and resident issue resolution within a multi-cultural environment.  Was successful in maximizing receivables and in developing sales and marketing strategies that resulted in occupancy rates being above industry standards while vacancy rates were consistently below 10%.       

 

Carefully followed all confidentiality policies regarding resident records, including financial data.  Utilized variety of databases to gather information for use in preparation of company financial reports and budgetary forecasts, including needed construction upgrades and rehabilitation.  Was tasked with preparation of all leases, renewal notices, correspondence and any other contractual-compliance issues. 

 

Was responsible for developing multiple corporate marketing websites and producing publications that addressed resident communication, customer service, sales and marketing.  Facilitated monthly employee training to assure OSHA compliance and was face of company to potential residents, greeting them, providing property tours and leasing apartments.

 

 

April 2004 C July 2005

Timeshares Only

Orlando, FL

Hours per week:  40

Salary:  $55,000 annually

Supervisor:  Vanessa Villanueva, 800.610.2734                                May Be Contacted

 

Real Estate Consultant

 

In this assignment, provided counseling to potential timeshare property owners regarding Florida real estate laws and assisted with recommendations and use of variety of advertising methodologies to assist in resale of timeshares.  Utilized variety of software to develop and maintain inventory databases, design websites and otherwise promote buy/sell of properties for this high-telephone-volume sales operation.  Exceeded organizational objectives on a consistent basis due to employing strong initiative and interpersonal skill sets for effective communication with current customer base as well as with potential customers.

 

Yyyyyy x. yyyyyy                                          Vacancy:                                                                           Page 4 of 5

 

November 2002 C May 2004

March of Dimes Non-Profit

Orlando, FL

Hours per week:  40

Salary:  $32,000 annually

Supervisor:  Valerie Douglas, 407.599.5077                          May Be Contacted

 

Administrative Assistant

 

In support of the administrative activities of this non-profit organization, was responsible for multiple areas of operation including scheduling meetings, recording/distributing monthly meeting minutes, maintaining chapter Executive s calendar, overseeing all travel planning and assisting with the developing of fundraising events, including maintaining accurate records, supervising volunteers with clerical assignments, and responding orally or with written correspondence to inquiries and requests.  Also was responsible for drafting correspondence, report/chart preparation, word processing/editing, file creation, graphics, spreadsheets and all email.

 

Ensured policy/procedural guidelines compliance and oversaw confidentiality of all information related to Board Members, including enrollments, donations and any contact information.  Managed all areas related to Board Member/VIP hospitality and catering, and regularly communicated with Board Members regarding agency issues. 

 

 

June 2001 C October 2002

Countrywide Mortgage

Insurance Service Division

Orlando, FL

Hours per week:  40

Salary:  $40,000 annually

Supervisor:  N/A                                            

 

Property Insurance Specialist, Agent / Account Manager

 

As an Account Manager for the Insurance Department, oversaw complex ratings and customer complaint issues, with a focus on providing solutions to customer requirements.   Was licensed in seven eastern states, as required to serve in a counseling role to mortgage holders regarding insurance service programs and benefits, and to issue binding coverage.  Provided comparisons and other analyses, and sold customers on the advantages of using in-house insurance services.   Used databases to perform underwriting analyses and risk/credit worthiness evaluation as well as to acquire information regarding any previous claims.

 

 

April 1993 C May 2001

Florida No-Fault Direct Insurance Agencies

Orlando, FL

Hours per week:  40

Salary:  $35,000 annually

Supervisor:  Dawn Killian, 352.343.7225                                May Be Contacted

 

Broker Manager

 

Served organization in variety of roles as expert in Florida insurance laws and regulations, as well as available products and services, advising prospects and clients and designing insurance portfolios for

Yyyyyy x. yyyyyy                                          Vacancy:                                                                           Page 5 of 5

 

asset protection.   Designated by company management to serve as Agency Manager overseeing activities in several low-producing locations.  Analyzed sales and marketing metrics and developed/implemented strategies designed to achieve corporate goals, resulting in productivity increase from 33% to 75%.  Monitored local competitors, employed corporate guidelines/directives and provided employees with continual training and support.       

 

 

Education

Southern College, Orlando, FL, 1990

Business Administration Studies

 

 

Training/Licensure/Certification

Certification - Physical Evaluation Board Liaison Officer, 2010

Course ID 00004255, 6I-F4/340/F3

 

Walter Reed Army Medical Center, Training, 2010

Compassion Fatigue

Privacy Act and HIPPA Operations

Initial Customer Service Training

CHCS

AHLTA Clerk/Tech

Hazard Communication Training
Medical Ethics and Patients Rights

Potential Insider Terrorist Threats to U.S. Army

Sexual Assault and Response

Provider Resiliency Training

 

North Atlantic Region Medical Command, Training, 2010

OPSEC

Provider Health Program

Certification C SAEDA

 

 

Florida College of Natural Heath, Maitland, FL, 2005-2006

Therapeutic Massage Degree, Anatomy and Physiology Minor

Semester Hours: 41.5 equivalents

635 hours of education/training in Complementary Health Care

Course work included Biology, Anatomy, Physiology, Sports Medicine, Clinical Pathologies, Chinese Medicine, Hydrotherapy, Nutrition, HIV, Medical Terminology, Ethics, CPR & First Aid

 

 

Insurance Broker's Association, Orlando, FL, 1987-1992

Insurance License C Property and Casualty, Life and Health

240 Hour Equivalencies/16 Semester Hours

Property and Casualty Insurance Laws

Policies and Procedures to attain Florida Insurance Broker License

 

 

 

 

Yyyyyy x. yyyyyy                                                                                                     

 

8811 Colesville Road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

Email:  Abc@xyz.com

Country of Citizenship:   USA

Social Security Number:  XXX-XX-XXXX

Current GS Career Code: 0671 C Health System Specialist-PEBLO

____________________________________________________________________________

 

Vacancy Announcement #:

Position:                                          

____________________________________________________________________________

 

I am highly interested in being considered for the (Here, Darlene, you would insert the specific name/title of the position for which you are applying, as it is posted) position available.   Although I am presently serving at the Walter Reed Army Medical Center in Washington, DC, I am interested in a GS 9-12 assignment at the Brooke Army Medical Center in San Antonio, TX,

 

With over 17 years of business experience working in a variety of assignments and roles, I believe I can make a positive contribution in this position.  To acquaint you with my qualifications, I am submitting my resume.  In advance, I thank you for your time and consideration.

 

In my current assignment as a Health System Specialist for the Physical Evaluation Board Liaison Office at the Walter Reed Army Medical Center in Washington, DC, I serve in a coordination role for military personnel, assisting individuals involved in activities related to the Physical and Medical Evaluation Boards (PEB/MEB).  In this position, I interface with various entities such as the Veterans Administration, the Social Security Administration, Office of the Judge Advocate General, Warrior Transition Unit, among others.  Utilizing my strong capabilities in developing supportive interpersonal relationships, I work closely with military personnel and their families in dealing with a variety of physical and psychiatric issues, and keep them informed as to benefits that are available and the best methodologies for accessing those services and benefits.  During my tenure in this position, I have gained strong competencies in all aspects of the Privacy Act, HIPAA, MEDCOM, and Army and Department of Defense regulations.  Additionally, in this position, I utilize a wide variety of hardware and software, including Military Health System CHCS, ALHTA, MEBITT, E DES (AKO), IDES VTA and Microsoft software Word, PowerPoint and Outlook.

 

Prior to this assignment, I served as the Business and Clinic Manager for Community Psychological Associates in Altamonte Springs, Florida, overseeing all administrative functions and contributing directly to clinic performance through developing process improvements, marketing concepts and tools, and managing a variety of Human Resource-related functions.  Additionally, I administered and scored many neuropsychological testing instruments in support of patient well-being.  Earlier, I held management and administrative positions within the real estate, insurance and non-profit sectors.

 

As an employee, you will find me to be an enthusiastic and disciplined team player committed to supporting you in achieving your objectives through superior performance.  I welcome the opportunity to meet with you at your earliest convenience, and look forward to interviewing with you in the near future.

 

Sincerely,

 

Yyyyyy x. yyyyyy

 

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