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yyyyyy x. yyyyyy

1120 e. washington ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000


accomplished engineering and operations manager with broad-scope experience in the aerospace, defense (government), commercial aviation, dental, and medical industries. possess a solid work history of consistent promotions with a strong management background in operations, strategic planning, project management, procedural development, quality, customer service, customer relations, staff development and training. implement statistical methods and analytical approaches to resolve issues, drive product development, and lead technical compliance initiatives. utilize project management and team leadership skills to spearhead business growth.

career profile


     held supervisory roles for majority of career, including: technical sales, quality manager, quality engineer, and manufacturing manager.

     proven to plan and complete projects within the budget and schedule that meets customers requirements.

     strong background in process and procedural development, internal and external auditing, and reporting preparation for review by upper management.

     expert knowledge of total quality management systems, iso 9001 and as9100 compliance.

     extensive training and knowledge on continuous improvement, lean activities, and value stream mapping.

     strong knowledge and understanding in interpretation of complex drawings, specifications, working documents, and instructions.

     highly skilled in company rfq, new manufacturing design, and product development.

     knowledgeable as a technical liaison with company products and systems.

     experienced in government contracting and subcontracting, federal acquisition regulation and uniform commercial code compliance, proposal analysis and preparation, and strategic alliance development.

     technically proficient on all windows-based computer system, word, access, project and excel, and mrp/erp systems.

professional experience


veridiam allied swiss, oceanside, ca                                                                                                                 2008

technical sales/estimator

     administer customer service with conducting order entries, tracking on time order and relaying information to customers, tracking order shipments, and providing customer information by request.

     serve as technical liaison between the company and the customer, providing technical assistance with all new client products.

     analyze pricing and market trends to estimate costing and manufacturing cycle times for all new product launches.

     manage onset of all new products.

     oversee team members of the internal sales group to generate new and repeat business and ensure sales growth with both new and existing customers.

     produce weekly and monthly sales and operational reports for presentation to upper management.

     conduct business trend analysis to project sales and growth potential in areas of business opportunity.


snap-on tools, escondido, ca                                                                                                        1998-2008

international customer service sales and marketing manager (2005-2008)

     provided quote pricing and lead time on customer orders based on industry standards and customer s specifications.

     oversaw daily customer service activities by ordering entries, coordinating order shipments, issuing return material authorizations, processing customer credits, and providing customer with accurate and on time information request.

     spearheaded development of the top 10 client accounts with revenue value in excess of $15 million annually.

     acted as technical liaison for new product development, tool up programs, and resolving technical tooling issues.

     represented the company at all aerospace and aviation trade shows by performing and demonstrating the company product lines.

     estimated special product manufacturing prices utilizing customer s blueprints and specifications to provide accurate cost quotes.

     provided quote pricing and lead time on customer orders based on industry standards and customer s specifications.





yyyyyy x. yyyyyy                                                page two


manufacturing manager (2001-2005)

     led a department to manage product development for tools and kits used in the military, commercial, and aviation industries.

     managed client accounts with revenues in excess of $10 million annually.

     produced manufacturing costing and lead time reports based on business trend analysis to assist the sales department in providing customer quotes.


quality engineer (1998-2001)

     implemented and monitored customer quality assurance requirements company-wide.

     directed all internal and external audit teams, material review board, and supplier quality ratings according to regulatory and company standards.


palomar plating company, escondido, ca                                                                                               1996-1998

general manager (1997-1998)

     oversaw coordination and execution of daily company operations, including sales, technical, and customer service initiatives.

     served as sales representative for all of the company s new and existing customers.

     conducted all technical liaison activities between the company and state and local epa agencies.

     developed costing structures using industry and customer specifications.


quality manager (1996-1997)

     controlled and implemented all quality assurance procedures through internal and external quality audits and management of all qa functions.

     collaborated with epa consultants on all chemical and environmental processes, procedures, and issues.


versaform corporation, oceanside, ca                                                                                                  1993-1996

general manager (1995-1996)

     led daily operations through strategic sales planning and policy and procedural development.

     provided technical support for customers needing advice on metal forming and techniques.

     reviewed and monitored weekly and monthly business reports and presented them to the owners and cpa.


quality assurance liaison (1993-1995)

     administered internal and external quality assurance audits, ensuring compliance with regulatory and corporate standards.

     implemented and controlled qa procedures as well as product training for all inspection personnel.

     reviewed sales and product contracts according to customer, government, and aerospace requirements.


prior background:


     quality assurance engineering liaison, avco textron aerostructures, nashville, tn              

     quality control inspector, teledyne aerocal, san marcos, ca                                                                                                        


professional memberships


asm international, american society for quality control (asqc), ama


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