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Results-driven professional with LLM in Air and Space Law, eager to contribute expertise toward supporting a progressive organization in optimizing performance.

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  Offering broad-range experience in aviation, hospitality and law, with consistent results in achieving fiscal and organizational objectives.

  Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures.

  Excel at interacting with broad populations including senior management, staff and customers.

  Highly versatile; quickly master new roles, responsibilities, technologies, and environments.

  Facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

  Demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

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Areas of Expertise


Customer Service Bilingual in Spanish/English Team Building Multitasking

Strong Attention to Detail Legal Administration Process Improvement Problem-Solving

Communications Research and Planning Resource Allocation/Administration

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Master of Laws (LL.M.) Air and Space Law - McGill University Institute of Air and Space Law, Montreal, Quebec, 2009

  Relevant Courses: Public International Air Law, Private International Air Law, Airline Business, Space Law

  Thesis: Legal Aspects of Safety Management Systems and Human Factors in Air Traffic Control


Juris Doctor - Pontifical Catholic University of Puerto Rico School of Law, Ponce, Puerto Rico, 2004

  Relevant Courses: Ethics, Successions, Family Law, Contracts, Property, Administrative Law, Torts, Constitutional Law, Evidence, Civil Procedure, Criminal Law and Procedure, and others. 


Bachelor of Arts in Business Administration & Tourism - Sacred Heart University, Santurce, Puerto Rico, 2000

  Relevant Courses: Business Management courses; Tourism Fundamentals, Destinations and Techniques





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Michelle M. Maldonado, JD, LLM                                                                Page 2 of 2

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Career Background


Puerto Rico Senate, San Juan, Puerto Rico                                                                 2005-2006

Legislative Advisor                                                              

  Contributed organizational skills and strong attention to detail in supporting all aspects of daily office operations for Senator Norma Burgos.

  Conducted comprehensive research and analysis of legislative bills and reviewed/reported on committee hearings, illustrating sharp critical thinking abilities.

  Collaboratively worked with the Senator during legislative sessions and public appearances, with strong focus on optimizing productivity and efficiency.


Joint Commission for Civil Code Reform, San Juan, Puerto Rico                                2005

Law Clerk                              

  Demonstrating solid written communication skills, prepared memoranda supporting different theories to bring Puerto Rico s civil law derived from Spain to modern times.

  Proactively built and established key relationships and liaised effectively with senior management, legal professionals and staff.


Appellate Court of Puerto Rico, Hato Rey, Puerto Rico                                               2004

Law Clerk                  

  Researched and wrote diverse memorandums on substantive and procedural issues at various stages of civil and criminal proceedings, in supporting Justice Rodriguez Muñiz.


United Airlines, Chicago, Illinois                                                                                   2000-2002

Flight Attendant                                                       

  Acquired valuable knowledge and experience on airline safety, pre-flight instructions, emergency procedures and service procedures. 

  Successfully promoted superior service and exceptional passenger satisfaction by promptly resolving issues and preventing escalation.

  Applied advanced communication and interpersonal relation skills in assisting passengers in a fast-paced, time-sensitive environment, with an emphasis on optimizing safety.

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Professional Training/Development


Internship - Westin Rio Mar Beach Resort, R o Grande, Puerto Rico

Training: Front Desk, Concierge, Housekeeping, Food and Beverage.

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Technical Skills


Windows XP, MS Office (PowerPoint, Word, Excel, Outlook)

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Bar Affiliations


Member of American Bar Association - Forum on Air and Space Law

Member of Women in Aviation, International


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Contact Name, Title

Company Name


City/State/Zip Code




I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, I offer a comprehensive background in aviation, hospitality and law, with consistent results in achieving fiscal and organizational objectives.  From supporting high performance teams and facilitating superior client servicing to executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  To complement my experience, I offer a LLM in Aviation and Space Law.


I am now eager to contribute my strategic planning skills and dynamic relationship building abilities toward collaborating in your success as a key member of your team.  I am confident that I could be a valuable asset to your organization in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.






Michelle M. Maldonado, JD, LLM



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