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Dynamic leader eager to contribute exceptional managerial, leadership, and team building skills as well as varied industry and academic background toward actively supporting a progressive organization in optimizing operational and financial performance
Offer a proven long-term background in successfully adapting knowledge and skills to support varied areas of operations professional environments ranging from guest relations, hospitality operations and theme park/retail merchandising to management and financial services.
Record of progression to positions of wide-ranging responsibility.
Adept in all facets of team leadership in high volume environments.
In-depth background in staff supervision, training, QC and developing new business opportunities.
Effective troubleshooter and problem-solver.
Consistently achieve ambitious business objectives.
Outstanding team leadership ability.
Proven capacity to complete critical projects on time and at cost.
Proficient in strategic planning, business process re-design, defining goals and resolving technical issues.
Exceptional people motivator.
Key player in increasing productivity and reducing costs.
Strongly results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.
Skilled in policy development, team building, customer service, forecasting and new business processes.
Shift Manager, Wal-Mart, Chattanooga, TN 2009 C Present
Tasked with full P&L, forecasting, budgeting and operations for this high-volume ($85MM sales) big box retail unit, with eight Managers, 24 Supervisors and 465 Associates
Direct all HR and staffing/forecasting activities.
Oversee $4.6MM in inventory.
Consistently achieve shrink objective.
Meet/exceed sales plan while exceeding profit expectations 4.5%.
General Manager, Staples, Cookeville, TN 2001 - 2009
Recruited to lead all unit functions.
Consistently reinforced positive behaviors for customer service and achieving customer satisfaction scores above store/district/regional and company goals.
Proactively developed positive relationships with outside Sales Representatives to ensure internal and external customer satisfaction.
Consistently exceeded budgeted sales and profits.
Have initiated effective team approach with a leadership style of management.
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Trained and developed Associates using coaching observation tools while delivering improvement feedback.
Ensured delivery of exceptional level of internal and external customer service.
Facilitated Associate cross training for unit total service environment.
Monitored successful completion of Performance Appraisals.
Directed that all loss prevention policies and procedures are followed.
Achieved in-stock position of 99.3%.
Ensured compliance with safety standards.
Improved RONA from -2.1% to +5.5%.
Expanded inventory turns from 3.2% to 6.1%.
Store Manager, Office Max, Monroe, LA 1999 - 2001
Retained to direct all store functions.
Endured customer satisfaction.
Led team of three Assistant Managers/Associates.
Coordinated HR, expenses, P&L statements and development of unit objectives.
Closely audited all inbound and outbound merchandise shipments.
Drove completion of key projects assigned by District Manager and corporate office.
Monitored loss prevention; oversaw physical inventory process and maintained pricing/inventory integrity.
Facilitated important management and staff meetings.
Improved gross margin through an aggressive selling culture.
Provided budget planning and control.
Assistant Director, Toys R Us, Monroe, LA 1998 - 1999
Brought into organization to direct daily operations.
Oversaw merchandising standards, pricing integrity and customer service standards.
Performed recruitment/hiring, wage administration and benefits administration.
Successfully developed staff while supervising up to 75 personnel.
Conducted stringent documentation/keying integrity and scans.
Directed scheduling, payroll, loss prevention and shrink control.
Facilitated expanded sales, margins and P&L.
Ensured compliance with all policies/procedures.
Staples Management Training Program
OfficeMax Management Training Program
Toys "R" Us Management Training Program
Managing Others, Selection and Hiring, Inventory Management, Positive Employee Relations,
Labor Laws, Challenging Customer Situations, Delegation, Harassment Prevention, Safety, Scheduling, Interviewing, Loss Prevention, Management Integrity, Practical Coaching, Time Management,
The Art of Coaching, P & L Statements
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