yyyyyy x. yyyyyy
208 chuorinkan gardenia, 4240-5 shimotsuruma yamato-shi, kanagawa-ken 242-0001
homexxx-xxx-xxxx cell: 090-6187-8110 e-mail: email@example.com
dedicated, sharp and analytical systems/network engineer seeking opportunity to contribute extensive talents toward supporting a progressive organization in maximizing technological performance and productivity.
areas of strength
exemplary experience in network engineering, lan/wan administration, technical support, project management, and information systems management.
superior expertise in determining technical requirements, devising project schedules, and installing, configuring, troubleshooting and maintaining networks, servers, software, and hardware.
focused problem solver with a proven track record of executing innovative solutions to meet established goals and needs; excels in a team-driven and collaborative environment.
sound decision-making abilities, analytical thinking capabilities, and documentation skills.
analyzes, creates and executes technical and operational procedures to eliminate redundancy, accelerate output, fortify it security, and minimize expenses.
demonstrated talents in designing and configuring ip networks from scratch, creating full system back-ups, troubleshooting and repairing network connectivity issues, and repairing printers and other peripherals
- excels in user relations, training, and support; outstanding communication, interpersonal and leadership skills.
date of birth: november 16, 1972
visa status: spouse visa
marital status: married
languages: english (native), japanese (conversational)
operating systems: microsoft windows 98/nt/xp/2000 (pro, server, advanced server); sun solaris 8 & 9; linux red hat 8.0 & 9.0
software & tools: active directory; microsoft exchange server 2000; microsoft office; visio; microsoft project; macromedia flash and dreamweaver; adobe suite (acrobat, illustrator, pagemaker, photoshop); xara; microsoft iis 5.0; apache web server; samba; lanalyzer; ghost; anti-virus applications
networking & protocols: cisco routers, switches and hubs; catalyst switches, check point 2000 and ng; firewalls; network sniffers; bootp, dhcp, dns, echo, ftp, ftps, http, https, imap, ipsec, ipv4, ipx-in-ip, ldap, net bios, nfs, ppp, pppoe, pop3, smb, smtp, snmp, ssh, ssl, telnet, tftp, wins, relay, token ring, atm, isdn adsl, rip, igrp.
yyyyyy x. yyyyyy ~ page 2 of 2
morgan stanley, 2006 to present
frontline service analyst
proactively serve as team member in providing efficient and attentive technical support, in appropriate compliance with service level agreements.
leverage significant troubleshooting expertise to maintain pc and unix/linux desktops inclusive of system administration, new installations, testing, and support.
play an integral role in vendor evaluations, software procurement, implementation, and user training.
meticulously test and deploy hotfixes and security patches, and liaise with other technical groups to ensure swift resolution of problems and optimize successful implementations of new applications or upgrades.
relied upon as point of escalation for consolidated services desk and contributor to various service level agreements.
apply strong attention to detail in creating support documentation and in facilitating smooth and effective communication among it and users for scheduled outages and deployments which can impact service.
demonstrate an excellent team player work ethic as participant in firm-wide technology projects as well as frontline initiatives.
skymit international, tokyo, 2001 to 2006
proficiently supported microsoft windows 2000/2003, workstation and server environments, inclusive of domain management (dns, dhcp and wins).
instrumental player in seamless upgrade of windows nt domain controllers from nt 4.0 to 2000.
exercised outstanding organizational skills to maintain and monitor multi-business server infrastructure, with a constant eye on optimizing operational performance, efficiency, and security.
spearheaded helpdesk operations encompassing software and issues, lan and wan administration, server maintenance, and network-related hardware and software.
expeditiously coordinated roll-out of large-scale enterprise server design as well as complex systems deployment and migration project.
painstakingly monitored server event logs and performance to reduce risk of catastrophic failures.
analyzed, developed and implemented security policies for 75 local user and 15 remote clients.
exhibited exceptional versatility in supporting wide-ranging technologies such as: operating systems, print devices, windows services, hard disks, nics, video cards, ram, cache, processors, sound cards, and modems.
earlier experience includes role as an english instructor for right stuff inc., windthird consolidated institute, tokyo, 2000 to 2001.
b.sc. degree (honors) in economics, university of ibadan, oyo state, nigeria, 1999
continuing education ~ temple university, tokyo, japan:
project management professional (pmp) 2007
certificate in executive it management 2007
certificate in basic computer operation 2003
certificate in networking & server support 2001
additional technical training:
certifications: mcse, mcsa, ccna, scsa, scna, scsa, itil
linux redhat administration, linux learning center, bangalore, india, 2003
security support, top gun technologies, bangalore, india, 2003
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