Tactical and analytical Project Manager eager to contribute significant experience and proficiency in team leadership toward supporting a progressive organization in optimizing productivity, performance, and competitive positioning.
Methodical problem solver highly-respected for integrity, prioritization skills, and commitment to quality control and client satisfaction. Offer 15+ years experience in successful software installations and customer service management for a Fortune 500 company. Excel in project plan development, scope management, risk identification and assessment, and efficiently implementing large-scale, business-critical applications. Adept at strategic thinking, cost control, change management, and implementing process improvements. Manage, coach, direct and motivate cross-functional project team members to display productivity and performance excellence. Able to promptly resolve conflicts, elevate staff morale, and maximize cooperation and efficiency.
Awarded promotion to direct operations of $30M Multiple Listing Service division of FNRES based on proven talents in strategic/tactical business and service leadership and exceptional cost savings achievements.
Innovatively merged multiple project management teams at FNRES into one cohesive group to reduce headcount by 40%.
Expedited installation time by 35% through resourcefully streamlining processes and procedures.
Successfully heightened customer satisfaction levels at FNRES by 30% as indicated by survey results and earned a strong reputation for driving on-time and on-budget projects.
Captured travel savings of 15% and generated $4.5K in revenue from advanced training course purchases by supervising collaboration of training staff and Michigan firm contracted to develop online training tutorials.
Planned, created and implemented highly effective call center cross-training program for multiple product lines which produced overhead cost savings of $28K.
Eliminated overtime costs by assembling teams according to time zones and revising working hours.
Introduced incentive program and call evaluation surveys to improve personnel performance and product knowledge.
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Preston Cain, Attorney at Law 2009 to Present
- Leverage keen interpersonal, listening and problem solving skills to facilitate and maintain strong customer relationships for law firm.
- Perform broad-based administrative functions vital to ensuring seamless office operations.
Fidelity National Real Estate Solutions (FNRES) 1988 to 2008
Played an integral role in executive-level meetings and decision-making activities for $30M entity with 240+ employees serving 275+ clients and 330,000 real estate agents and brokers.
Orchestrated seamless and cost-effective consolidation of multiple software platforms to optimize alignment with client needs and purchase behavior trends.
Project Management C Conversion and Training Departments
Applied dynamic leadership talents toward managing, motivating and directing 32 employees.
Strategically launched custom-built conversion tool (Morpheus) to achieve measurable data conversion process improvements.
Spearheaded transition of existing customers from legacy Paragon 1 platform to new web-based Paragon 3 platform resulting in 10+ cutovers per month for three consecutive years.
Call Center Management
Proficiently managed department of 24 personnel consisting of System Support Managers, System Support Consultants, and Customer Care Representatives.
Decisively established specialized customer care position to expertly guide difficult customers to problem resolution, vital to maximizing satisfaction and retention levels.
Focused on retaining unsatisfied customers by facilitating meetings to determine and clarify issues, deploy crisis management team, and define specific timeline for improvements.
Associate s Degree in Business, Iowa State University (Ames, IA)
PMP Certification in progress
Continuing Education / Courses / Workshops:
- Microsoft Project and Office Suite
- Diversity Management
- Human Resource Management
- Crisis Management
Hiring Agent Name
I am currently seeking a challenging career opportunity in a project management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to a PMP credential in progress, I bring to you a substantial background in coordinating technology/system installation projects, proficiency in team-building and leadership, and the flexibility to expertly handle competing priorities with an unwavering commitment to accuracy, efficiency, budget compliance, and customer satisfaction. To complement these qualifications, I offer solid organizational, communication, analytical, and vendor management skills which are paramount in IT project management.
As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance, business acumen, critical thinking abilities, and an exemplary work ethic. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.
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