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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000                                            (xxx-xxx-xxxx


Seasoned Administrative Manager eager to contribute exceptional organizational, analytical, and customer service skills towards driving all aspects of office operations



Ø  Offer extensive administrative management and client relations experience, with a solid background in office / facilities operations, office relocation, vendor management, process improvements, and providing executive-level support

Ø  Strong supervisory experience and demonstrated ability to effectively delegate tasks, coordinate workflow, and motivate personnel

Ø  Accurately prepare detailed reports instrumental to supporting senior management in assessing business performance

Ø  Sharp technical proficiencies including MS Office (Word, Excel, PowerPoint, Access, Outlook), and JDE

Ø  Hold Illinois Real Estate License


~ Key Achievements ~

         Played an integral role in enforcing tenant compliance with lease requirements relating to payment of allowances resulting in more than $620K in savings and reduced broker payment documentation errors by 75% by developing and implementing tracking form at General Growth Properties

         Introduced multiple cost controls and process improvements, including the restructuring of the supply room from five to two employees, the redesign of chargeback system and fee structures, and overhaul of record retention processes to generate $60K in annual savings for Urban Retail Properties

         As Assistant Office Manager with Urban Retail Properties, successfully coordinated 16 weekend moves and achieved operational status for each office by 9am Monday; additionally managed major move consolidating 900 employees from four offices in one location

         Established and remotely managed highly efficient and cost-effective security system to track employee movement 


Professional Experience

General Growth Properties, Chicago, IL                                                                                                  2005 C 2009

Tenant Allowance Administrator (2006 C 2009)

Administrative Assistant (2005 C 2006)

  • In recognition of outstanding performance, quickly progressed within real estate investment trust company to attain position responsible for financial administration functions affecting nationwide tenant account base
  • Collected, reviewed, and maintained all required documentation to evaluate allowance requests for renovation/expansion projects, relocations, lease terminations, and broker fees; tracked all approvals and ensured timely allowance disbursements
  • Closely examined and interpreted complex leases, financial reports, and other documents to support the resolution of reimbursement and documentation issues
  • Facilitated communications between tenants, executive management, project administrators, development directors, construction managers, law leasing specialists, litigation attorneys, asset management professionals, mall management, and contractors
  • Effectively partnered with development personnel, outside consultants, city staff, and onsite mall teams on diverse projects; prepared proposals and agreements, generated letters of intent, and researched municipal zoning laws


Urban Retail Properties, Chicago, IL                                                                                                       1984 C 2004     

Office & Facilities Manager (1996 C 2004)

Assistant Office Manager (1988 C 1996)

Human Resources Assistant / File & Accounting Representative (1984 C 1988)

  • Expertly coordinated operations, office services, and facilities maintenance for regional malls, hotels, planned communities, and office complexes occupying 250,000 sq. ft. of space and with 30 subtenants and up to 1,200 employees
  • Worked with architects and designers to allocate space, define scope, and establish timelines for relocation and build-out projects
  • Successfully negotiated favorable vendor contracts and assisted subtenants with selecting furniture, fixtures, and signage; managed in-house carpentry and electrical teams
  • Oversaw 26-member administrative team, steered office operations for four distinct entities, administered project documentation, change orders, and swing space allocations



Loyola University, Chicago, IL                                                                                                               1988
B.A. in Political Science

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