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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile it professional eager to contribute broad-scope technical experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

detail-focused and results-oriented it professional with comprehensive experience in system configuration, technical troubleshooting, it support operations, and client services. strategically handle complex technical projects; effectively merge business needs with innovative resources to produce high-quality results. facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention. in depth expertise analyzing, troubleshooting, upgrading, and repairing a broad range of technical systems. proven knowledge of computers, mobile devices, networking, software, and system architecture. skilled in operating both local and remote networks to optimize productivity and maximize profits. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment. dedicated, organized and self-directed team member, committed to improving the bottom line.

 

technical skills

 

systems: windows (95, 98, me, 2000, 2003, xp, vista)

hardware: servers, hubs, routers, pc's, mac

software: ms office, peoplesoft, auto-pro/cmi platform, fdr (rumba), quality center, sharepoint, tso

speed: wpm c 0000 xxxxxx xxxx , xxxx , xxxxx 00000


professional experience

 

citigroup                                                                                                                                                 2007-present

project specialist 2

  • actively represent project management support team to senior project manager, effectively coordinate product testing between cards technology and transaction services.
  • strategically research and investigate business/operations inquiries on a broad range of customer impact issues.
  • proficiently review and analyze transaction services test output, ensuring the identification and resolution of all errors before project implementation.
  • skillfully create and validate user acceptance test scripts for multiple marketing and business initiatives, in support of project implementation operations.

technical support 3

  • successfully configured machines, set up support systems and supported system issue resolution.
  • efficiently tested and validated system conversions, new payment systems and new business initiatives.
  • responsible for training both internal and external end users on all technical procedures and system operations.

mis specialist i/payroll clerk

  • sharp business acumen and experienced in managing broad scope of operations, from auditing employee attendance/productivity data and processing payroll for 300 employees to generating mis reports and cash management.

 

instructional technology support                                                                                                           2004-2006

technical support

  • strategically handled broad range of technical issues, from identifying problem and determining an appropriate course of action to conducting repairs and upgrading internal components.
  • proficiently installed and configured operating systems, patches, software applications, telnet connections, and network interface cards.

 

professional education

 

masters of business administration highest honors itt technical institute                                                         2008

bachelors of science in computer information systems nicholls state university                                            2006

 

pmi project management professional certification, in progress

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