Results-driven Business Professional with dynamic customer relation, business development, team building, project management, and administrative skills eager to contribute to the success of a progressive organization.
Ø Strong analytical background with the ability to work independently on multiple projects with specialized experience in medical and dental terminology, information management, effective customer service methodologies, sales and marketing processes, conflict management and effective communication techniques, research and data analysis, and strategic planning.
Ø Comprehensive understanding of the sales and marketing arena due to advanced practical and academic training.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of high-standard sales and marketing protocols.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple platforms including MS Office Suite, Windent, Perio Apprentice, Eaglesoft, as well as various internet and email applications.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.
Ø Enhance operational efficiencies by effectively delivering new-hire training in broad range of sales, ordering and customer relationship management software/systems.
Ø Embrace organization initiatives and mission statement.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Ø Increase customer loyalty and retention by establishing meaningful outreach programs.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Ø Stay abreast of most up-to-date research and data in order to offer most viable services to client base.
Ø Provide team and staff support and mentoring whenever necessary.
Ø Resolve issues quickly through careful data analysis including technical and functional information.
Ø Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.
Ø Achieved annual sales quota of $1 M for fiscal year 2008. On target to meet this goal at 100-101% which would satisfy a 9-10% increase from 2007.
Ø Effectively managed large territory, including Northwest Indiana, Central Illinois and the Quad Cites of Iowa.
Ø Actively participated in various trade shows throughout the U.S., including New Mexico and San Francisco.
Ø Effectively trained new employees and presented various topics at regional meetings.
Territory Sales Manager, Sunstar Americas, Inc. 2007-Present
Primary responsibilities include comprehensive oversight related to sales and marketing initiatives involving processing of customer orders, coordination with vendors, sales representatives, and customer service representatives, as well as overall product exposure into new markets. Specific functions include;
Develop shipment plans for oral hygiene supplies for dental offices by determining current inventory levels and future needs;
Perform Lunch & Learn presentations daily to demonstrate the Butler/Gum product line;
Visit 40-50 accounts (existing and prospects) weekly;
Responsible for building dental dealer relationships through various efforts including the attendance of meetings, co-traveling, training and overall sales support;
Coordinate and execute Chicago Midwinter marketing plan which includes samples, literature, specials and pre-mailing to key accounts throughout region.
Registered Dental Assistant, Dr. Joseph Favia, DDS 2006-2007
Primary responsibilities included performing non-surgical Dental Hygiene procedures and therapies to patients on a daily basis. Specific functions included;
Provided non-surgical treatments such as scaling and root planning therapies as well as periodontal maintenance procedures;
Educated patients on proper dental care and cleaning procedures;
Utilized digital radiography technology, administered local anesthetics such as Oraqix, and used chemotherapeutic agents such as Arestin.
Registered Dental Hygienist, Dr. Gary Hoster, DDS 2003-2006
Primary responsibilities included performing Dental Hygiene procedures on cosmetic dentistry patients.
Specific function included;
Performed post-operative treatments and care involving suture removal for surgical procedures that involved implant and osseous surgery, grafting, and crown lengthening;
Responsible for managing and administering local anesthesia and chemotherapeutic agents such as Oraqix and Arestin;
Extensive experience in exposing, processing and interpreting radiographs;
Utilized an intra-oral camera to counsel patients on Dental Hygiene procedures and general patient education;
Composed and distributed daily letters to referring doctors on mutual patients and their progress.
Dental Assistant, Dr. Christina Toth, DDC 2003-2003
Primary responsibilities included assisting chair-side in General Dentistry practice in numerous medical procedures including Prosthodontics, Restorative and Implant procedures. Specific functions included;
Performed radiograph exposing and developing, making impressions, pouring and trimming molds, preparing bleaching trays and equipment sterilization.
Customer Service Director, AMS, Inc. 1999-2000
Primary responsibilities included assisting the Sales team, working with customers and buyers and performing follow-up communications pertaining to orders and sales activities with current customers. Specific functions included;
Tracked orders from quotes to shipment, customer satisfaction and billing.
Designed and implemented databases to accurately manage customer service reports.
n B.S. C Dental Hygiene, University of Michigan School of Dentistry
n Dental Hygiene License
n National Dental Hygiene Board
n Northeastern Regional Board
n CPR Certification
n American Dental Hygienists Association, Active Member
n Illinois State Dental Society, Active Member
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